Jonah Osuna
Las Vegas,NV
Summary
Motivated CSR experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
1
1
year of professional experience
Work History
CSR (Customer Service Rep)
Dominos
05.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Keeps phone AOT from 90% - 100%.
- When taking phone orders Im usually done within 1 minute
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Centennial High School
North Las Vegas, NV05.2025
Skills
- Excellent Social Skills
- Payment Processing
- Task Oriented
- Hard Working
- Complaint Handling
- Customer Focus
Traits
- Friendly
- Aplomb
- Trustworthy
- Diligent
- Quick Learner
- Responsible
Grade
12th
Languages
Spanish
Professional Working
Additional Information
Centennial High School
10th Grade GPA
Q1: 3.125
Q2: 3.750
Q3: 3.625
Q4: 3.500
11th Grade GPA
Q1: 3.625
Q2: 3.750
Q3: 3.875
Q4: 3.250
Courses 9th – 11th Grade:
- Early Childhood 1 - 3
- French 1&2 Honors
- Ap Computer Science
- Teaching & Training 1
- Dual Enroll HIST 102 Expanded
Timeline
CSR (Customer Service Rep)
Dominos
05.2023 - Current
High School Diploma -
Centennial High School