Ferdous Safi
San diego,California
Summary
Experienced professional with a strong background in customer service. Dedicated to achieving results through effective team collaboration. Skilled in handling inquiries, resolving issues, and adapting to changing needs. Able to provide exceptional service while maintaining a high level of reliability. Excellent communication and problem-solving skills. Committed to delivering outstanding customer experiences and contributing to the success of the organization.
Overview
2
2
years of professional experience
Work History
CSR (Customer Service Rep)
SP+ (Airport)
San diego, USA
07.2024 - Current
- CSR Terminal 1-2
- CSR Rental Car Shuttles
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Security guard
Power Security Solutions
San diego, USA
11.2022 - 05.2024
- Scanned guest licenses at the front desk.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
Security officer
Power Security Solutions
San Diego, USA
12.2023 - 05.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
Retail Sales Associate
Target
San diego, USA
07.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Ibrahim Khalilullah
Kabul02-2019
Skills
- Customer Engagement Skills
- Team Leadership
- Service Excellence
- Problem-Solving Skills
- Conflict Resolution
- Experienced with Computer Software
- Customer Complaint Resolution
Personal Information
DOB: December 12, 2000
Place of Birth: Kabul, Afghanistan
Gender: Male
Residence: 13326 Community Road, San Diego, Ca 92064
Hobbies and Interests
- Personal Fitness
- Bodybuilding
- Playing Cricket
Languages
Pashto
Native or Bilingual
Persion
Native or Bilingual
Urdu
Full Professional
English
Full Professional
Qualities
Punctual, Responsible, Hard Worker.
Courses
DIT, English Language Courses.
Timeline
CSR (Customer Service Rep)
SP+ (Airport)
07.2024 - Current
Security officer
Power Security Solutions
12.2023 - 05.2024
Retail Sales Associate
Target
07.2023 - 10.2023
Security guard
Power Security Solutions
11.2022 - 05.2024
High School Diploma -
Ibrahim Khalilullah