Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher

Alexandra Cecil-LaVigne

Lincoln,IL

Summary

I am a dedicated Customer Service Professional and experienced Teacher's Aide with a passion for fostering positive learning environments and enhancing student experiences. My commitment to providing exceptional support and guidance drives my desire to join your team. I thrive in collaborative settings and am eager to contribute my skills in communication, empathy, and problem-solving to help students succeed and create a welcoming atmosphere for all.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Receptionist

H & R Block
01.2025 - 04.2025
  • Welcomed clients with professionalism and warmth to create a positive first impression
  • Answered phone calls promptly and handled inquiries with clarity and efficiency
  • Scheduled appointments effectively to optimize client availability and service flow
  • Resolved customer inquiries swiftly, enhancing overall satisfaction and loyalty
  • Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.

Teachers Aide

Lincoln Elementary School District #27
08.2023 - 08.2024
  • Assist students with academic tasks
  • Keep/ record records of students progress for teacher
  • Communicate with students and teacher
  • Help students with behavior management and staying on task
  • Assist student with hygiene and bathroom tasks
  • Problem solve
  • Supported classroom activities, tutoring, and reviewing work.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

1:1 Student Aide

Farmingdale Elementary School
08.2019 - 05.2023
  • Assist student with academic tasks
  • Help student stay on task
  • Help student maintain appropriate behaviors
  • Communicate with students Teachers
  • Assist student with hygiene and bathroom tasks
  • Record data (i.e
  • Behavior patterns, skill assessments, etc)
  • Make copies of curriculum resources
  • Supported classroom management by maintaining a clean and orderly learning environment.
  • Organized materials for lessons and activities, enabling efficient transitions between topics within the classroom setting.
  • Developed rapport with diverse groups of students through active listening skills while offering academic guidance.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Sandwich Maker

Subway
06.2019 - 08.2019
  • Prep all foods needed for making sandwiches
  • Bake bread and cookies
  • Operate the POS System
  • Keep records of Inventory
  • Closing tasks such as cleaning and counting till in register
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Managed cash transactions efficiently while adhering to company policies for financial security measures.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Education

High School Diploma -

Lanphier High School
Springfield, IL
05-2008

Skills

  • Client Interaction Proficiency
  • Clear and Concise Communication
  • Inbound/Outbound Call Experience
  • Customer-Centric Phone Interactions
  • Technical Documentation
  • Open to New Ideas
  • Customer Engagement Skills
  • Systematic Organization Skills
  • Opening and Closing Procedures for POS Systems
  • Innovative Thinking
  • Interpersonal Skills Focused
  • Enthusiastic About Knowledge Acquisition
  • Effective Team Integration
  • Schedule Management
  • Proficient Typing Speed
  • Detail-Oriented Approach
  • Effective Multitasking
  • Adaptability to Change
  • Currency Processing Skills
  • Strategic Relationship Development
  • Record keeping
  • Conflict Resolution Strategies
  • Professional Phone Etiquette
  • Confidentiality Compliance
  • Standards Adherence

Certification

Paraprofessional License

Timeline

Customer Service Receptionist

H & R Block
01.2025 - 04.2025

Teachers Aide

Lincoln Elementary School District #27
08.2023 - 08.2024

1:1 Student Aide

Farmingdale Elementary School
08.2019 - 05.2023

Sandwich Maker

Subway
06.2019 - 08.2019

High School Diploma -

Lanphier High School

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Alexandra Cecil-LaVigne