Jonah Papa
Simi Valley,CA
Summary
Results-driven customer service expert skilled in problem-solving and teamwork. Known for maintaining high-quality standards and achieving customer satisfaction in fast-paced environments.
Self-motivated professional with extensive experience in customer service and shipping coordination. Recognized for strong attention to detail and ability to collaborate effectively, ensuring compliance with safety standards and enhancing operational efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Fire Escape Repair
Westcoast Fire Escapes
Travel Work
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided support in the repair or modification of existing structures or systems using expert knowledge in sheet metal work.
- Conducted quality inspections on welded assemblies, ensuring compliance with safety standards.
- Maintained equipment and tools, ensuring optimal functionality and adherence to safety regulations.
- Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
- Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
- Collaborated with team to maintain high standards of cleanliness and organization in work area.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Customer Sales and Service Expert
NuVet Labs
Westlake, CA
05.2024 - 06.2025
- Provided expert guidance on product features and benefits to enhance customer satisfaction.
- Resolved customer inquiries and issues efficiently, ensuring timely follow-ups and solutions.
- Collaborated with sales team to develop effective strategies for increasing product awareness.
- Trained new staff members on customer service protocols and system usage for improved performance.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Worked in a office full of pets so learned how to manage under sometimes chaotic and distracting environments while maintaining professionalism
Shipping and Receiving Coordinator
SDC
Camarillo, CA
01.2023 - 07.2024
- Coordinated inbound and outbound shipments using inventory management systems.
- Oversaw documentation and compliance for shipping and receiving processes.
- Developed efficient workflows to enhance order accuracy and processing speed.
- Collaborated with suppliers to resolve discrepancies in orders and inventory levels.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Operated and maintained a Forklift
Floor Installer
R & B Flooring
Simi Valley, CA
04.2016 - 08.2023
- Installed various flooring types, ensuring accurate measurements and alignment.
- Assisted in selecting appropriate materials based on project specifications and customer needs.
- Trained new team members on installation techniques and safety protocols.
- Conducted quality checks to maintain high standards of workmanship and customer satisfaction.
- I managed multiple teams of installers and supervised multiple jobsites while helping installation as needed
- Collaborated with project managers to develop efficient timelines for installations.
- Streamlined inventory management, reducing material waste during installation processes.
- Upheld high-quality standards by routinely inspecting installed floors for any imperfections or necessary adjustments.
- Performed preventive maintenance on already fitted tiles to guarantee longevity.
- Assisted clients with material selection, offering expert advice on the best options based on their preferences and budget constraints.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Prepared detailed estimates for potential projects, accurately reflecting labor costs, material expenses, and timeline projections.
- Recorded measurements and devised plans to match installation specifications.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
Education
High School Diploma -
Apollo High School
Simi Valley, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Calm under pressure
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Fire Escape Repair
Westcoast Fire Escapes
05.2025 - Current
Customer Sales and Service Expert
NuVet Labs
05.2024 - 06.2025
Shipping and Receiving Coordinator
SDC
01.2023 - 07.2024
Floor Installer
R & B Flooring
04.2016 - 08.2023
High School Diploma -
Apollo High School