Jonah Roberts
Woodstock,GA
Summary
To acquire a summer internship to increase my knowledge and skills. I would love to do this while making an impressive contribution to the success of the company.
Overview
3
3
years of professional experience
Work History
Flooring Sales Specialist
The Home Depot
10.2023 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
Customer Service Rep/Order Fulfillment
The Home Depot
03.2023 - 10.2023
- Implemented continuous improvement initiatives that led to significant reductions in processing time for customer orders.
- Fulfilling online pickup/delivery orders. This included communicating with customers to assist them with what specific product they needed for their project.
- Delivered excellent customer service by resolving complaints quickly or escalating complex issues when necessary.
- Thoroughly provide assistance and service to customers who are in need of a refund, item exchange, product location, etc
Service Desk Assistant
Walmart
08.2021 - 03.2022
- Supported remote users by troubleshooting connectivity issues and guiding them through step-by-step resolutions over phone or email.
- Improved customer satisfaction by efficiently resolving technical issues and providing prompt assistance at the service desk.
- Enhanced team productivity by effectively managing incoming calls, emails, and service requests from clients.
Education
BBA in Finance -
Kennesaw State University
05.2025
Diploma -
River Ridge High School
Woodstock, GA05.2021
Skills
- OSHA Certified
- Excel and Microsoft Office Certified
- Goal-oriented mindset
- Computer Literacy
- Budget Planning
- Accurate money handling
Timeline
Flooring Sales Specialist
The Home Depot
10.2023 - Current
Customer Service Rep/Order Fulfillment
The Home Depot
03.2023 - 10.2023
Service Desk Assistant
Walmart
08.2021 - 03.2022
BBA in Finance -
Kennesaw State University
Diploma -
River Ridge High School