Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jonah Ross

Lewisville

Summary

Looking to transition from technical support environment into new field, leveraging strong analytical and problem-solving skills. Developed expertise in troubleshooting, system optimization, and user support in fast-paced IT setting. Seeking to apply these transferrable skills in fresh professional challenge.


LinkedIn: https://www.linkedin.com/in/jonah-ross/

Overview

3
3
years of professional experience
1
1
Certification

Work History

Collection Systems Specialist

State Employees Credit Union
02.2023 - Current
  • Conducted thorough data analysis to assess loan applications, identifying patterns and trends.
  • Collaborated with cross-functional teams to streamline data processes, leading to an improvement in efficiency.
  • Utilized statistical techniques to accomplish actionable insights for decision-making.
  • Collaborated with other departments in order to understand their requirements and accomplish solutions accordingly.
  • Configured, tested, maintained and troubleshot server hardware and software systems for optimal performance.
  • Analyzed system performance to identify areas for improvement and optimize operational efficiency.
  • Implemented software updates and enhancements to ensure seamless system functionality and user experience.

Member Services Specialist

State Employees Credit Union
08.2022 - 02.2023
  • Assisted members over the phone with making payments, resetting passwords, opening accounts, paying wires, among other tasks.
  • Maintained accurate records of all membership information in the database system.
  • Provided excellent customer service to members, resolving their inquiries and complaints in a timely manner.

Education

Bachelor of Science (B.S.) - Computer Science

Appalachian State University
Boone, NC
05.2021

Associate in Arts (A.A.) - undefined

Surry Community College
Dobson, NC
05.2017

Skills

  • Data Analysis
  • Statistical Analysis
  • Web Design (SQL, HTML)
  • IT Troubleshooting
  • IT Infrastructure
  • Leadership
  • Interpersonal Skills
  • Application support
  • Server management
  • Network administration
  • Information security
  • Business intelligence

Accomplishments

Licenses and Certifications:

Career Essentials in Data Analysis by Microsoft

Excel: Managing and Analyzing Data by LinkedIn


Certification

Microsoft Office Certification

Timeline

Collection Systems Specialist

State Employees Credit Union
02.2023 - Current

Member Services Specialist

State Employees Credit Union
08.2022 - 02.2023

Associate in Arts (A.A.) - undefined

Surry Community College

Bachelor of Science (B.S.) - Computer Science

Appalachian State University

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