Jonah Stewart

Manager

One of Nineteen Cocktail Bar and The Alley on Main

05.2021 - Current

Oversaw daily operations, ensuring high standards of service and customer satisfaction.
Trained and mentored over 200 staff on cocktail preparation and customer engagement techniques.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed marketing strategies to enhance brand visibility and increase foot traffic.
Analyzed sales trends to adjust menu offerings for improved profitability.
Coordinated staff schedules to maintain optimal staffing levels during peak hours.
Facilitated team meetings, promoting communication and collaboration among staff members.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees at both restaurants/ bars to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Organized professional development programs for staff, leading to improved performance and skill sets.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction from ownership.
Leveraged data and analytics to make informed decisions and drive both business improvements.