JONAHANDI RESENDIZ MORENO
Chicago,IL
Summary
Talented, motivated individual with an energetic approach to work with extensive managing, and customer service skills. Prepared and organized in product knowledge and regulations. Committed to making a difference to any company she works for.
Overview
11
11
years of professional experience
Work History
Police Officer
City Of Chicago Police Department
07.2022 - Current
- Answered emergency calls for help from citizens and business owners.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Handled citation and traffic violation paperwork.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Maintenance Parts Clerk / Receptionist
Koch Foods, Inc.
03.2020 - 07.2022
- Maintaining inventory records.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized, maintained and updated information in computer databases.
Assistant Manager
CD One Price Cleaners
11.2013 - 03.2020
- Operating cash registers, managing financial transactions, and balancing drawers
- Making cash deposits to a company's financial institution
- Superior knowledge of the services provided
- Maintaining a clean and organized sales floor
- Providing outstanding customer service
- Greeting customers in a friendly manner
- Quickly identifying customers issues and resolving them
- Assisted employees with escalated issues
- Conflict solving between employees and customers
- Maintaining strong communication skills with superiors and employees
- Contribute in store management, offering new ideas to improve overall service
- Managing up to 10 employees per shift.
Education
AA - Criminal Justice
Harold Washington College
Chicago, IL07.2024
High School Diploma - undefined
Carl Schurz High School
Chicago, IL06.2015
Skills
- Emergency planning
- Traffic direction
- Community Engagement
- Crisis intervention and deescalation
- Community Relations
- Report Writing
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
City Of Chicago Police Department
07.2022 - Current
Maintenance Parts Clerk / Receptionist
Koch Foods, Inc.
03.2020 - 07.2022
Assistant Manager
CD One Price Cleaners
11.2013 - 03.2020
AA - Criminal Justice
Harold Washington College
High School Diploma - undefined
Carl Schurz High School
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