Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jonalyn Dumaliang Harris

Rainbow City,AL

Summary

Dynamic Virtual Assistant with extensive experience in property management, adept at enhancing tenant relations and streamlining administrative and accounting processes. At Moorhouse Property Services, I successfully managed tenant inquiries and documentation, showcasing strong communication and data entry skills. Proven ability to improve operational efficiency while maintaining exceptional customer service standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Property Admin Manager - Virtual Assistant

Moorhouse Property Services, Southampton SO30 4SP, United Kingdom
01.2024 - 06.2025

- Scheduled appointments with interested tenants to view vacant rooms or properties using the Spareroom and OpenRent apps

- Responded to tenant inquiries via the Coho messenger and answered phone calls from property owners, tenants, potential tenants, contractors, and other callers

- Provided tenants with notices regarding viewing schedules, maintenance issues, and other property-related concerns

- Entered new tenant information into the system, set up their rent schedules, and uploaded their guarantors' reference results on Coho

- Uploaded and saved all property and tenant documents on Google Drive

- Drafted assured tenancy contracts and lease agreements for new tenants, including both limited and unlimited managed properties. Prepared DPS forms, guarantor forms, letters, notices to tenants, and created room inventory schedules using Inventorybase

- Processed referencing for incoming tenants using OpenRent

- Recorded rental payments on Coho and tracked them in the rental tracker sheet, following up with unpaid tenants

- Prepared invoices as needed

- Updated the reference tracker sheet to reflect the application progress of incoming tenants

- Documented all processes and tasks using the Scribe app

- Provided references for tenants transferring to different rental properties

- Assisted the company director with various tasks as requested

- Assisted the director in organizing the addresses of all landlords in England, as listed in an Excel file

- Performed other tasks assigned by the director

- Participated in virtual meetings with the director and vice president of operations to discuss operational updates


Reason for leaving: Moved to the United States

Reference: Leah Moorhouse, Company Director and Business Owner

Phone number: 0238 202 9008

Email address: Leah@moorhousepropertyservices.co.uk

Virtual Assistant – Assistant Property Manager

Rocket Station
11.2023 - 01.2024

- Uploaded property, tenant, and landlord documents in Propertyware

- Daily task coordination with the property manager

- Created bills and attached invoices to those bills for payment

- Set up a maintenance request schedule by issuing work orders through Propertyware

- Responded to emails from property owners and tenants

- Recorded Section 8 housing payments to the tenant ledgers through Propertyware

- Created a system of backup files for the properties managed using Google Drive

- Drafted documents to be sent to tenants using Adobe

- Audited tenant ledgers to ensure that Section 8 housing rental payments were correctly posted


Reason fo leaving: The client withdrew her account from Rocket Station, and I found a better job.

Reference: Robbin Hopkins, Manager and Business Owner

PMI Great Lakes, Detroit, Michigan, USA ( Section 8 Housing)

Phone number: 248-724-0600

Email address: robbin@pmigreatlakes.com


Virtual Administrative Assistant

Philippians Virtual Assistant
03.2021 - 11.2022

- Reviewed emails to identify pending properties that required updates to their transaction summaries

- Updated the pending log sheet and printed documents such as the transaction summary, sales contract, lease contracts, and disclosure forms

- Created an escrow or deposit ledger to track earnest money deposits or wire transfers

- Handled confidential information discreetly, ensuring the privacy of clients and executives

- This was a four hour part-time job


Reason for leaving: Moved to a better job.

Reference: Christine Joy Crisologo, Founder and Owner

Philippians Virtual Assistant

Email address: christinec@philippians-vas.com


Administrative and Accounting Virtual Assistant

The Freedom Geek
03.2021 - 06.2022

- Virtual Assistant for Regent Property, a real estate company in Scotland, United Kingdom

- I supported management with various administrative tasks

- Managed email inquiries from tenants and colleagues

- Provided and sent statements of accounts to tenants and landlords

- Sent reminder emails to tenants with past due rental payments

- Allocated rental payments from tenants using Payprop (rent reconciliation)

- Created invoices for new tenants via Payprop

- Set-up payments to contractors, landlords, and safe deposit Scotland on Payprop

- Entered property, landlord, and tenant information into Payprop

- Processed refund payments on Payprop

- Reviewed bank transactions on the XERO bank statement

- Verified property, landlord, and tenant information on the SME platform

- Raised sales invoices and accounts receivable invoices using XERO.

- Participated a one-on-one meeting with the Director each month to address requests for rental adjustments in Payprop

- Performed data entry in Excel from the extracted information from the XERO bank statement, and identified company expenses.

- This position was a part-time role that required four hours of work each day.


Reason for leaving: I found a better job.

Reference: Jay Singh, Director and Business Owner

Regent Property, 100 Maxwell Street, Glasgow, Scotland

Email address: Jay@regentproperty.com

Online English Teacher

51 Talk Philippines
03.2020 - 03.2021

- I taught English as a second language to Chinese students of all ages, from three years old to adults, through an online platform.

- Provided feedback on their development and progress.

- Participated in training sessions to enhance my teaching skills


Reason for leaving: Moved to a better paying job.

Reference: Mr. Bryan Noora, Team Captain

Email address: brynjmsnr1995@gmail.com


Education

MBA - Business Administration

Polytechnic University of The Philippines
Sta. Mesa, Manila, Philippines
05-2016

Bachelor of Science in Accountancy

Our Lady of The Pillar College - Cauayan City
Cauayan City, Isabela, Philippines
03-2003

Skills

  • Email and chat communication
  • Customer service
  • Upselling
  • Data entry
  • Bookkeeping
  • Accounting
  • Basic property management administration
  • Social media administration

Certification

Certified Bookkeeper NCIII issued by Technical Education and Skills Development Authority, Philippines on February 13, 2022, valid until February 12, 2027

Languages

English
Professional Working

Timeline

Property Admin Manager - Virtual Assistant

Moorhouse Property Services, Southampton SO30 4SP, United Kingdom
01.2024 - 06.2025

Virtual Assistant – Assistant Property Manager

Rocket Station
11.2023 - 01.2024

Virtual Administrative Assistant

Philippians Virtual Assistant
03.2021 - 11.2022

Administrative and Accounting Virtual Assistant

The Freedom Geek
03.2021 - 06.2022

Online English Teacher

51 Talk Philippines
03.2020 - 03.2021

MBA - Business Administration

Polytechnic University of The Philippines

Bachelor of Science in Accountancy

Our Lady of The Pillar College - Cauayan City
Jonalyn Dumaliang Harris