Jonas Boateng
Worcester,MA
Summary
Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities. Bilingual Network Engineer offering 5-year background in network planning and implementation. Confident and knowledgeable of multimedia systems, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Network Engineer
Umass Memorial Medical Group
2021.10 - Current
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided firewall and VPN management, palo alto,fortnet security and incident response.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Using OSPF, ERGRP AND BGP protocols to exchange data to ensure maximum path between source and destination
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Analyzed, troubleshot and enhanced network performance to drive efficiency on cisco devices
- Protected forensic value of data and established monitoring and incident reporting and response procedures.
Network Support Engineer
Steward Health Care
2015.01 - 2021.03
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for troubleshooting end-users, recommending and implementing corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Provided faculty and staff with security software and network configuration support.
- Utilized source code control for tracking configurations and changes.
- Diagnosed and executed resolution for network and server issues.
- Supported users in setup and configuration of wireless bridge networks.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Managed and administered load balancing tasks for cisco networks, routing and shaping traffic to reduce service interruptions and network strain.
St Mayachi Auto Llc
Online Network Support Manager
2012.03 - 2015.01
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged patients to discuss experiences in group and individual settings.
- bidding and control network security online
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - I T And Healthcare
Grand Canyon University
Phoenix, AZ01.2017
Bachelor of Science - Information Technology And Economics
University of Ghana
ACCRA, GHANA12.2012
Skills
- Firewall Management Tools
- Access Control
- Performance Improvement
- Risk Assessment
- Technical Troubleshooting
- IP Services
- Upgrade Path Design
- Network Architecture Understanding
- Remote Work Support
- Network Security Systems
- Root Cause Analysis
- Access Issue Resolution
- Data Backups
- LAN Switching Technologies
- OSPF Routing
- Cisco Switching Expertise
- Circuit Management
- Network Security Architecture
- Networking Protocol Expertise
- Networking and Routing Protocol Expertise
- EIGRP Routing
- Port Security Knowledge
- DNS Implementation
- Cisco IDS Network
- Layer-2/3 Protocols
- Equipment Configuration
- Technical Solutions Development
- Cisco Equipment Familiarity
- Network Security
- IP Address Structure
- Network Device Monitoring
- Technical Infrastructure Upgrades
- VLAN Aggregation
- Firewall Technology Expertise
- Strong Troubleshooting Skills
- Disaster Recovery Operations
- Network Performance Monitoring
- Firewall Functionality
- Network Configuration
- Enterprise WiFi Management
- Vendor Management Abilities
- Virtualization Technologies Knowledge
Section name
Fluent in english
oral and written communication
critical thinking skills
presentation competency
marketing
computer literatre
Languages
English
Native or Bilingual
Timeline
Network Engineer
Umass Memorial Medical Group
2021.10 - Current
Network Support Engineer
Steward Health Care
2015.01 - 2021.03
St Mayachi Auto Llc
Online Network Support Manager
2012.03 - 2015.01
No Degree - I T And Healthcare
Grand Canyon University
Bachelor of Science - Information Technology And Economics
University of Ghana
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