Jonas Davidow
Desktop Support Analyst
Chicago,IL
Summary
Genius Tech-savvy professional with progressive experience in providing IT assistance to staff and customers. Currently enrolled in Cybersecurity Bootcamp Program. Expert at resolving logged errors in a timely manner. Excel at monitoring hardware, software, and system performance metrics. Capable of updating computer software as well as upgrading hardware / systems. Skilled in consulting with IT managers and other departments as required. Instrumental in training end-users on hardware functionality and software programs. Innate ability to maintain databases and ensure system security. Talent for keeping track of technological advancements and trends in IT support. Genius Apple, Inc. Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACIT) Hardware repair (complete take apart and reassembly of iPhone and Mac devices) Engaged with customers to troubleshoot and diagnose their Apple devices Mentored and trained new technicians Customer Resolutions Representative Groupon, Inc. Analyze Low Risk Fraud Analysis (ie. <$5K) Resolve unresponsive issues Pull deals with bankrupt businesses under 5 K Reset malfunctioning coupon codes Act as a liaison with other departments (Sales, Merchant Services, Editorial, Product & Engineering)
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Genius
Apple, Inc.
Chicago, IL
11.2014 - Current
- Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACIT)
- Hardware repair (complete take-apart and reassembly of Mac and iOS devices)
- Engaged with customers to troubleshoot and resolve their software and account security support issues
- Mentored and trained new hires
Customer Resolution Specialist
Groupon, Inc.
Chicago, IL
03.2011 - 09.2014
- Analyze low risk fraud (deals under <=$5k)
- Collaborated with merchant services, sales, account management, and editorial teams to resolve customer complaints and drive customer experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved unresponsive disputes with businesses by reestablishing relationships or pulling deals.
Licensed Leasing Agent
Chicago Apartment Finders
Chicago, Illinois
05.2010 - 02.2011
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Validated rental eligibility by using Chicago Apartment Finders' verification process.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Recruited new residents through website advertising and marketing, resulting in a wider client base.
Education
Certificate - Cybersecurity
Northwestern University
Chicago, IL 09.2021 - 03.2022
Coding Bootcamp - Professional Studies
Northwestern University
Chicago, IL 08.2018 - 03.2019
Bachelor of Arts - Musical Theatre
Drake University
Des Moines, IA 08.2006 - 05.2010
Skills
Maintenance knowledge
Property tours and inspections
Leasing and sales
Desktop Technical Support
Data retention
Software deployment management
Helpdesk services
Wireless Networking
Virus and malware prevention
Security best practices
Peripheral Repair
Additional Information
- Drake University Presidential Scholarship Recipient James Fiderlick Theatre Scholarship Recipient
Timeline
Certificate - Cybersecurity
Northwestern University
09.2021 - 03.2022
Coding Bootcamp - Professional Studies
Northwestern University
08.2018 - 03.2019
Genius
Apple, Inc.
11.2014 - Current
Customer Resolution Specialist
Groupon, Inc.
03.2011 - 09.2014
Licensed Leasing Agent
Chicago Apartment Finders
05.2010 - 02.2011
Bachelor of Arts - Musical Theatre
Drake University
08.2006 - 05.2010