Jonas Diaz
The Bronx
Summary
Dynamic Security Officer with extensive experience at The Madison Square Garden, excelling in crowd management and guest services. Bilingual in Spanish and English, I effectively communicate and ensure safety during high-pressure events. Proficient in Microsoft Office, I leverage technology to enhance security operations and deliver exceptional experiences for guests.
Overview
6
6
years of professional experience
Work History
Security Officer
The Madison Square Garden
New York
02.2020 - Current
- Assist in the day-to-day operations of Radio City Music Hall Security department during live entertainment and family show events, load-ins/loadouts and during normal business hours, as needed.
- Ensure protection of facilities, properties, employees and guests of RCMH along with conducting building tours, monitoring CCTV and alarm systems and controlling building access.
- Responsible for checking bags and screening guests/employees to ensure overall safety, in accordance with industry best practices and established Company standards.
- Serve as a security escort and respond to security assistance calls during performances and operating hours.
- Responsible for crowd control and management for the exterior and interior of the theatre in addition to preventing sale of all unauthorized merchandise and tickets in and around the venue.
- Interact with guests and establish best in class guest experiences.
Security Officer
Metro One Loss Prevention Services
New York
03.2019 - 01.2020
- Patrolling premises regularly to maintain order and establish presence.
- Secured all exits, doors and windows after end of operations.
- Checked surveillance cameras periodically to identify disruptions or unlawful acts.
- Responded to alarms by investigating and assessing the situation.
- Provided assistance to people in need.
Education
High School Diploma -
NEW MILDFORD HIGH SCHOOL
NJ06-2018
TRAINING COURSE FOR SECURITY GUARDS -
BLACKHAWK SECURITY SCHOOL
NYSkills
- Bilingual (Spanish & English)
- Communication Skills
- Guest Services
- Ability to work under pressure
- Microsoft Office
Timeline
Security Officer
The Madison Square Garden
02.2020 - Current
Security Officer
Metro One Loss Prevention Services
03.2019 - 01.2020
High School Diploma -
NEW MILDFORD HIGH SCHOOL
TRAINING COURSE FOR SECURITY GUARDS -
BLACKHAWK SECURITY SCHOOL
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