JONAS Jean
Hyannis,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
Teleperformance
11.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided language translation services for customer service inquiries.
- Utilized ENGLISH proficiency to build relationships with FRENCH-speaking customers.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Coordinator's Assistant
VIVARIO
07.2020 - 07.2021
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Entered data, generated reports, and produced tracking documents.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coordinated with human resources department to handle payroll and personnel databases.
- Gathered and organized materials to support operations
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Used job-related software to draft and finalize written correspondence and documentation
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
Principal
Hands Together
09.2014 - 07.2021
- Cultivated positive relationships between community members, school students, and teachers.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Mentored newly hired educators and provided encouragement and feedback.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification
- Cultivated positive relationships between community members, school students, and teachers
Education
No Degree - DIPLOMACY / SKIP COLLEGE
CENTRE D'ETUDES DIPLOMATIQUES INTERNATIONALES
PORT AU PRINCE / HAITI10.2016
HIGH SCHOOL DIPLOMA - High School Teaching
LYCEE NATIONAL DE CITE SOLEIL
CITE SOLEIL06.2012
Skills
- Product Knowledge
- Paperwork Processing
- Consultative Sales
- Complaint Resolution
- Account Updating
- Appointment Scheduling
- Call Management
- Information Security
- Complaint resolution
- Report preparation
Languages
French
Professional Working
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Team Building / Company RetreatsPaid sick leaveHealthcare benefitsPaid time offTimeline
Customer Service Representative
Teleperformance
11.2021 - 08.2023
Coordinator's Assistant
VIVARIO
07.2020 - 07.2021
Principal
Hands Together
09.2014 - 07.2021
No Degree - DIPLOMACY / SKIP COLLEGE
CENTRE D'ETUDES DIPLOMATIQUES INTERNATIONALES
HIGH SCHOOL DIPLOMA - High School Teaching
LYCEE NATIONAL DE CITE SOLEIL