Jonas Martinez
Austin
Summary
Proactive data analyst with 5 years of experience in content review, trust and safety, and quality analysis. Skilled in streamlining information, prioritizing tasks, and approaching issues with an analytical mindset. Eager to learn and develop new skills to excel in the field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AI Quality Analyst
Accenture
02.2025 - Current
- Assessed AI-generated text outputs to ensure accuracy with user prompts, safety, and full compliance with company guidelines, helping prevent the release of harmful, illegal, or policy-violating content.
- Ensured AI-generated images accurately reflected user prompts and adhered to internal standards for quality, relevance, and appropriateness, while also verifying that content was not harmful, offensive, or unsafe for any audience.
- Evaluated and validated over 100 text and image outputs daily, maintaining a consistently high standard of quality and performance.
- Provided detailed feedback through audits to help train and fine-tune AI models, ensuring continuous learning and adaptation based on real-world user inputs and quality standards.
Inventory Specialist
Goodkind Co
10.2023 - 02.2025
- Logging inventory in Excel performing regular inventory counts, and reconciling inventory data.
- Working with cross-functional teams to forecast inventory needs, identify potential stock issues, and optimize procurement and transportation processes.
- Verify inbound and outbound shipments, inspect returned merchandise, and load and unload goods.
- Performed data entry and completed proper paperwork.
Spanish Quality Analyst - Trust & Safety
Accenture
01.2021 - 05.2023
- Executed RCAs (root cause analysis) using well-structured guidelines to resolve ambiguity's across policies and identify gaps.
- Provided regular updates to team leadership on quality metrics by communicating consistently on any problems or production deficiencies.
- Efficiently and effectively manage and review case queues, following up on open tickets to ensure timely resolution.
- Analyzed quality and performance data to support operational decision-making.
Spanish Trust and Safety Agent
Accenture
07.2019 - 01.2021
- Consistently meet or exceed daily targets by reviewing an average of 150 user-generated content pieces per day while maintaining high standards for accuracy and quality.
- Review Content in Spanish across multiple regions within Latin America to ensure accuracy among markets.
- Monitor and review policy changes per week to ensure compliance with company guidelines, resulting in decrease in content review process errors.
QUALITY CHECKER
Resource MFG / Ryder Logistics
05.2017 - 07.2019
- Inspect and verify all parts and materials to ensure quality standards are met on every order.
- Accurately review incoming data in order to insure the inbound materials are within acceptable parameters.
- Inspect daily trailer manifest using up to date data to ensure materials are shipped to correct locations.
FRONT DESK AGENT
Holiday Inn
05.2013 - 05.2017
- Verified and confirmed reservations using scheduling system.
- Consistently and accurately processed daily monetary transactions.
- Provided high quality customer service in a dynamic and fast-paced work environment, meeting and surpassing expectations.
Education
Business Management -
Austin Community College
01.2019
High School Diploma -
Stony Point High School
06-2016
Skills
- Data Entry
- Data Analysis
- Content assessment
- SQL data analysis
- Tableau
- Excel spreadsheet management
- Proficient in Google Sheets
- Root Cause Analysis
- Professional Spanish translation
- Analytical problem solving
- Analytical reasoning
- Policy assessment
- Data-driven performance assessment
- Quality control
Certification
Apple Search Ads, 06/2024
Languages
Spanish
English
Timeline
AI Quality Analyst
Accenture
02.2025 - Current
Inventory Specialist
Goodkind Co
10.2023 - 02.2025
Spanish Quality Analyst - Trust & Safety
Accenture
01.2021 - 05.2023
Spanish Trust and Safety Agent
Accenture
07.2019 - 01.2021
QUALITY CHECKER
Resource MFG / Ryder Logistics
05.2017 - 07.2019
FRONT DESK AGENT
Holiday Inn
05.2013 - 05.2017
Business Management -
Austin Community College
High School Diploma -
Stony Point High School
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