Jonas M Christiansen
Omaha,NE
Summary
Driven VoIP Engineer with a proven track record at Kidwell Electric Inc., adept in fostering client relations and leveraging technical expertise in VoIP technologies. Excelled in project management and troubleshooting, significantly enhancing operational efficiency. Skilled in both collaborative problem resolution and innovative telecom solutions, consistently delivering projects that exceed expectations.
Overview
18
18
years of professional experience
Work History
VoIp Engineer
Kidwell Electric Inc.
03.2024 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Collaborated with other departments to facilitate successful project completion.
Telecommunications Specialist II
CTM/Travel & Transport
01.2006 - 03.2024
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Administered user support to over 1600 users by implementing procedural and technical solutions to diagnose network and device problems.
Education
No Degree - Cloud Support/IT Specialist
Metropolitan Community College
Omaha09.2020
No Degree - IBM Customer Engagement
Metropolitan Community College
Omaha, NE09.2020
Skills
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
- Root Cause Analysis
- Problem Resolution
- Analytical Thinking
- Computer Skills
- Client Relations
- IT skills
- Request for Proposals RFPs
- Network Troubleshooting
- Unified Communications
- Customer Support
- Fiber Optics
- Disaster Recovery Planning
- Telecom Project Management
- Telecom Expense Management
- VoIP Technologies Proficiency
- Internet Protocol Suite
- Telecom Equipment Installation
- Installation and maintenance
- Installing equipment
- Troubleshooting systems
Timeline
VoIp Engineer
Kidwell Electric Inc.
03.2024 - Current
Telecommunications Specialist II
CTM/Travel & Transport
01.2006 - 03.2024
No Degree - Cloud Support/IT Specialist
Metropolitan Community College
No Degree - IBM Customer Engagement
Metropolitan Community College
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