Jonas Morgan
San Diego,CA
Summary
Accomplished Store Manager and Senior Public Relations Officer with a proven track record at the Embassy of the State of Qatar. Expert in logistics coordination and diplomatic etiquette, I significantly enhanced customer loyalty and fostered international relations. Skilled in employee training and relationship building, achieving notable increases in sales and event success.
Overview
7
7
years of professional experience
Work History
Liquor Store Manager
Clairemont Liquor Store
San Diego, CA
12.2021 - Current
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
Senior Public Relations Officer
Embassy Of The State Of Qatar / Ambassador Office
Washington, DC
02.2017 - 08.2021
- Led employee relations through effective communication, coaching, training, and development.
- Managed public relations budgets to maximize impact while adhering to financial constraints.
- Implemented employee communication plans that increased staff understanding of organizational goals and fostered a sense of unity among team members.
- Coordinated special events and trade shows to generate publicity for clients'' products or services.
- Coordinated travel itineraries for visiting delegations, balancing competing priorities while adhering to strict deadlines.
- Conducted research on foreign customs and practices, allowing for culturally appropriate planning and execution of events.
- Contributed to the development of strategic plans through thorough analysis of current trends in international diplomacy and protocol management.
- Established strong relationships with foreign mission counterparts, fostering trust and facilitating open lines of communication.
- Enhanced diplomatic relations by coordinating high-level visits and hosting foreign dignitaries.
- Collaborated closely with security personnel to ensure the safety of all guests at official events.
- Managed logistics for international delegations, ensuring timely arrivals and departures with seamless transportation arrangements.
- Organized state dinners, receptions, and other ceremonies that showcased the host country''s culture and values in a positive light.
- Resolved conflicts diplomatically within protocol teams or between other stakeholders involved in the planning or execution of events.
- Provided guidance to event staff on proper etiquette during formal occasions, ensuring seamless interactions among attendees.
- Handled sensitive information with discretion, maintaining confidentiality when dealing with matters of national importance.
- Facilitated smooth interactions between high-ranking officials by providing language interpretation services when necessary.
- Ensured protocol compliance during official events, maintaining a professional atmosphere conducive to successful discussions.
- Negotiated contracts with vendors for event-related services, resulting in cost savings without compromising quality standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive, productive team environments, resolving conflicts quickly.
Education
French Baccalaureate - Economic Sciences And Sociology
Institute Pilatre De Rosiers
Metz - FranceAssociate of Science - International Business
Santa Barbara City College
Santa Barbara, CA05.2016
Skills
- Diplomatic Etiquette
- Logistics Coordination
- Guest Management
- Employee Training
- Store maintenance
- Customer Service
- Cash Management
- Relationship Building
- Customer Relations
- Goal Setting
- Delegating Work
- Cross-cultural communication
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
Timeline
Liquor Store Manager
Clairemont Liquor Store
12.2021 - Current
Senior Public Relations Officer
Embassy Of The State Of Qatar / Ambassador Office
02.2017 - 08.2021
French Baccalaureate - Economic Sciences And Sociology
Institute Pilatre De Rosiers
Associate of Science - International Business
Santa Barbara City College