Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jonas Asiama Amoako

Manassas,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Data Center Security Officer

Frist Coast Security
Sterling, VA
12.2022 - Current
  • Explained security protocols to employees and guests to promote readiness for emergencies.
  • Worked closely with operations teams during disaster recovery exercises to ensure that backup plans were properly executed.
  • Updated existing security protocols based on changes in industry standards or technology advancements.
  • Provided guidance to data center personnel regarding proper security procedures and policies.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Coordinated with external vendors providing support services such as maintenance contracts and software updates.
  • Analyzed network traffic patterns to detect possible threats or malicious activity against critical systems.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.

Help Desk Technician

Costco compture sellers
Manassas, VA
06.2006 - Current
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Ran diagnostic programs to resolve problems with applications or hardware devices.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Installed operating system updates as required by company policy.
  • Identified recurring technical issues and provided solutions to prevent future incidents.
  • Configured security settings or access permissions for groups and individual users.
  • Resolved network connectivity issues.
  • Analyzed system logs to detect potential issues with computer systems.
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.
  • Maintained records, logs, and lifecycle documentation of work requests.

Education

Computer Information Systems

Liberty University
Lynchburg, VA
02-2028

Diploma - Information And Computer Systems

G-SYSTEMS AND COMPUTER TECHNOLOGY
ACCRA GHANA
11-2012

High School Diploma -

LABONE SECONDARY SCHOOL
ACCRA GHANA
09-2003

Skills

  • Data processing
  • Application support
  • Remote support
  • User access support
  • Data backup and recovery
  • Technical support triage
  • System administration
  • Computer workstation setup
  • Software installation
  • Problem simulation
  • Troubleshooting and diagnosis
  • IT service management (ITSM) oversight
  • Network infrastructure monitoring
  • Help desk software
  • Data security
  • Software updates
  • Operating systems

Certification

● Certified Ethical Hacker (CEH) – EC-Council

● Computer Engineering and Cyber Security Analysis Certificate – Slamm Technologies LLC

● Amazon Elastic Compute Cloud (EC2) Certified – Amazon Web Services

● CompTIA Security+ Certification – CompTIA

● AWS Certified Solutions Architect (Associate) – Amazon Web Services

● AWS Systems Manager – Amazon Web Services

Languages

English
Professional

Timeline

Data Center Security Officer

Frist Coast Security
12.2022 - Current

Help Desk Technician

Costco compture sellers
06.2006 - Current

Computer Information Systems

Liberty University

Diploma - Information And Computer Systems

G-SYSTEMS AND COMPUTER TECHNOLOGY

High School Diploma -

LABONE SECONDARY SCHOOL

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Jonas Asiama Amoako