Jonathan Abney
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Everise
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Yard Jockey
Boone Logistics Services
01.2021 - 04.2023
- Inspected vehicles, equipment and trailers in addition to performing basic maintenance
- Chose and readied trailers for deliveries
- Followed safety requirements, company standards and road regulations when driving semis
- Maintained safe driving habits to protect property and general public on roadways
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance
- Conducted daily DOT pre-trip inspections according to set checklist
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
OTR Truck Driver
Knight Transportation
05.2018 - 01.2021
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Inspected truck for defects and safe operating condition before, during and after trips
- Loaded, balanced and secured product to safely transport goods
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional
- Read and interpreted maps to determine vehicle routes
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Hooked and unhooked trailers from tractor and converter dollies
- Delivered customer orders to homes and places of business within established time frames
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
Cook Shift Leader
Austin's Cattle Company
04.2008 - 04.2016
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Identified inefficiencies leading to improved productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained well-organized mise en place to keep work consistent.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2004
Skills
- Adaptability and Flexibility
- Loading and Unloading
- Truck Cab Computer Operation
- Problem-Solving
- Vehicle Defect or Damage Reporting
- Decision Making
- Vehicle Inspection
- Time Management
- Information Security
- Account Updating
- Appointment Scheduling
- Conflict Resolution
- Research
- Client Relations
Timeline
Customer Service Representative
Everise
08.2023 - Current
Yard Jockey
Boone Logistics Services
01.2021 - 04.2023
OTR Truck Driver
Knight Transportation
05.2018 - 01.2021
Cook Shift Leader
Austin's Cattle Company
04.2008 - 04.2016
High School Diploma -
Valdosta High School
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