Jonathan Adkerson

• Troubleshoot and repair handheld electrical devices, scanners and thermal printers. Replacement of LCD units, printhead, control boards, and Soldering at component level.
• Diagnosed electronic equipment issues using specialized testing tools and software.
• Conducted routine maintenance and repairs on various electronic devices to ensure optimal performance.
• Documented service reports accurately, maintaining detailed records of repairs and customer interactions.

Mentored and assist Field Service Technicians monitor and analyze work progress of techs maintain reports and records of customer calls in order to keep service at a high standard.

Service and maintain Multi-Function Printers (MFP) Performing maintenance on MFP’s Installing MFP’s with network connections for printing and scanning… Service including troubleshooting network connectivity issues Troubleshooting and setting up facsimiles with MFP’s. Perform routine maintenance on desktop printers. Maintain inventory and service supplies with weekly reconciliation and quarterly inventories.

• Managed on-site and off-site installation, repair, maintenance, and test tasks.