Jonathan Allan
Hadley,NY
Summary
Dynamic Hospitality Professional dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.
Overview
11
11
years of professional experience
Work History
Assistant Event Manager
Ice Castles LLC
Lake George, NY
12.2021 - Current
- Developed and administrated new training material for team orientation.
- Assisted in the management of two brand new events for the company.
- Coordinated staff assignments to ensure proper coverage.
Activities Team Member
Lake George Escape Campground
Diamond Point, NY
06.2022 - 09.2023
- Developed new activities for camp guests.
- Drafted SOP manuals for various campground activities.
- Trained new team members using approved training materials and information.
Seasonal Worker
Six Flags Great Escape
Queensbury, NY
08.2013 - 10.2022
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Provided training and guidance to team members on operational procedures and best practices.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided customer service and responded to guest inquiries in a timely manner.
- Assisted with onboarding process by providing orientation materials to new hires.
Disney College Program Intern
Walt Disney World Resort
Orlando, FL
08.2016 - 05.2018
- Collaborated with other teams to ensure smooth operations.
- Monitored crowd control measures around popular attractions or shows in order to ensure safety of guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
Bachelor of Science - Hospitality And Tourism Management
State University of New York At Plattsburgh
Plattsburgh, NY01-2019
Skills
- Team Leadership and Supervision
- Guest Relations
- Staff Training and Development
- First Aid
- Computer Skills
- Public Speaking
- Collaboration
- Microsoft Office
References
Available Upon Request
Timeline
Activities Team Member
Lake George Escape Campground
06.2022 - 09.2023
Assistant Event Manager
Ice Castles LLC
12.2021 - Current
Disney College Program Intern
Walt Disney World Resort
08.2016 - 05.2018
Seasonal Worker
Six Flags Great Escape
08.2013 - 10.2022
Bachelor of Science - Hospitality And Tourism Management
State University of New York At Plattsburgh