Ray R. Ryan
Hadley,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales & Leasing Consultant
Garvey Auto Group
2020.08 - 2024.01
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
Sales Consultant
Lia Nissan
2017.02 - 2019.04
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Manager
Boat N RV Warehouse
2012.10 - 2014.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team of 8 by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Consultant
New Country Motor Car Group
2008.09 - 2012.09
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Associate of Arts - Communication
SUNY Adirondack
Queensbury, NY05.2005
Skills
- Customer Service
- Clear Communication
- Creative Problem-Solving
- Building Rapport
- Staff Management
- Training and Mentoring
- Database Management
- Negotiating and Closing Deals
- CRM Software
- Phone and Email Etiquette
- Sales Techniques
- Lead Generation
- Organized Mindset
- Business Development
Timeline
Sales & Leasing Consultant
Garvey Auto Group
2020.08 - 2024.01
Sales Consultant
Lia Nissan
2017.02 - 2019.04
Sales Manager
Boat N RV Warehouse
2012.10 - 2014.01
Sales Consultant
New Country Motor Car Group
2008.09 - 2012.09
Associate of Arts - Communication
SUNY Adirondack
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