Jonathan Anaya
Albuquerque,NM
Summary
Detail-oriented pharmacy technician skilled in workflow optimization and customer service. Experienced in training team members and maintaining inventory accuracy, contributing to improved pharmacy operations and patient care outcomes.
Overview
2
2
years of professional experience
Work History
Certified Immunization Pharmacy Technician
United Family Albertsons Market Pharmacy
Albuquerque, NM
08.2025 - Current
- Educated patients on proper medication usage and potential side effects to enhance adherence to treatment plans.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Certified Immunization Pharmacy Technician
United Family Albertsons Market Pharmacy
Taos, NM
07.2024 - 08.2025
- Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations and guidelines.
- Assisted pharmacists in maintaining inventory, managing stock levels, and organizing medications effectively.
- Provided excellent customer service by addressing inquiries and offering medication-related advice to patients.
- Operated pharmacy software systems for prescription processing, patient records management, and billing tasks.
- Monitored expiration dates of medications, ensuring timely removal of outdated stock from shelves.
- Collaborated with healthcare providers to resolve prescription issues and ensure optimal patient care outcomes.
- Trained new staff on pharmacy procedures, promoting adherence to safety standards and operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Bachelor of Science - Nursing
University of New Mexico
Albuquerque, NM05-2028
High School Diploma -
Taos High School
Taos, NM05-2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Prescription filling
- Data entry
- Customer service
Timeline
Certified Immunization Pharmacy Technician
United Family Albertsons Market Pharmacy
08.2025 - Current
Certified Immunization Pharmacy Technician
United Family Albertsons Market Pharmacy
07.2024 - 08.2025
Bachelor of Science - Nursing
University of New Mexico
High School Diploma -
Taos High School