Marco Lopez
El Paso,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
2
2
Languages
1
1
Certification
30
30
years of professional experience
Work History
Pharmacy Technician/Immunization Coordinator
Walgreens Boots Alliance
El Paso, TX
08.2020 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Store Manager/Recruiter Specialist
Walgreens Boots Alliance
El Paso, TX
08.1996 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
MBA - Business Administration
University of Phoenix
Santa Teresa, NM12.2007
Skills
- Workflow Optimization
- Regulatory Compliance
- Drug Inventory Control
- Drug Inventory Management
- Problem-Solving Skills
- Supporting Pharmacy Operations
- Staff Development
- Team Collaboration
- HIPAA
- Operations Support
- Pharmacy Operations
- Quality Assurance and Control
- New Hire Onboarding
Affiliations
- Cycling enthusiast
- Enjoy Hiking
- Golf
Languages
English
Professional
Spanish
Professional
Accomplishments
- Currently at WBA was Champion of Champions for FY 2023 for the region.
Certification
- Texas Realtor May 2023
Timeline
Pharmacy Technician/Immunization Coordinator
Walgreens Boots Alliance
08.2020 - Current
Store Manager/Recruiter Specialist
Walgreens Boots Alliance
08.1996 - Current
MBA - Business Administration
University of Phoenix