Jonathan T. Anderson, Jr.

• Perform detailed inspections and testing of steel products to ensure adherence to quality standards and specifications.
• Calipers & Micrometers: Measured the thickness, width, and diameter of steel products to ensure conformance to specified tolerances.
• Visual Inspection Tools (Magnifying Glass, Flashlight): Conducted detailed visual inspections for cracks, weld defects, and surface inconsistencies.
• Crack Detection Tools (Magnetic Particle Testing, Dye Penetrant Testing): Identified surface and near-surface cracks using non-destructive testing methods.
• Tape Measure: Use for quick and general measurements of length or circumference, especially when inspecting large pieces of steel.
• Contributed to maintaining high product quality standards, resulting in reduced defect rates and improved customer satisfaction.
• Assisted in process improvements that enhanced efficiency and reduced material waste.

• Assisted customers with account management, billing inquiries, and technical support, ensuring a positive client experience.

• Maintained and updated account records in Microsoft Excel and internal databases, ensuring accuracy and compliance.

• Created and organized data sheets with clear labels for tracking customer information, account activity, and performance metrics.

• Monitored account changes, payments, and service requests, providing timely resolutions and follow-ups.

• Prepared detailed reports to support management decisions and improve customer service processes.

• Ensured accurate documentation of client interactions and maintained confidentiality of sensitive information.

• I was responsible for serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions