Jonathan Arzate

• Received daily delivery instructions and route assignments from dispatch.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Updated records of driver locations, delays, and cancellations.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Assigned drivers to appropriate routes.
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• Received or prepared work orders.

• Cleaned cars both externally and internally by hand or by use of automated equipment.
• Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
• Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
• Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.

• Secondhand management
• Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
• Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
• Used steam cleaning equipment to remove dirt from engine and engine compartment.
• Cleaned cars both externally and internally by hand or by use of cleaning equipment.
• Maintained cleanliness and presentation for showroom.
• Contacted service manager immediately to address customer issues.
• Delivered sold cars to customer locations.
• Recognized by management for providing exceptional customer service.
• Created agendas and communication materials for team meetings.
• Earned reputation for good attendance and hard work.
• Improved customer satisfaction by finding creative solutions to problems.
• Attended departmental meetings, providing feedback to enhance future performance.
• Moving vehicles for Organizing space.
• Taking in new inventory for new cars.
• Hard team mate worker with others on operating stations.
• Maintained updated knowledge through manager or leader.
• Dealer trade operator.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Washed various vehicles each day for two dealership.
• Identified issues affecting safety and brought up to shift supervisor for resolution.

• Processed returned items in accordance with store policy.
• Learned roles of other departments to provide coverage and keep store operational.
• Worked closely with front-end staff to assist customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Processed customer payments quickly and returned exact change and receipts.

• Organized clothes into designated bins according to size and style.
• Checked tags on clothes to verify correct sorting.
• Performed silk screening of garments and other materials according to customer specifications.
• Operated manual presses for small runs or special projects.
• Cleaned screens between colors and jobs using solvents, water, and pressure washers.
• Developed film positives from customer artwork files for screen exposure process.
• Set up lighting equipment and adjust camera settings to capture desired images.

Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Cut and chopped food items and cooked on a grill or in fryers. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Took necessary steps to meet customer needs and effectively resolve food or service issues. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Assessed customer needs and responded to questions. Worked overtime shifts during busy periods.

• Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
• Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
• Visited customer locations and represented company at industry events to demonstrate products.
• Strengthened branding initiatives by coordinating trade shows and creating marketing collateral to maximize outreach.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.