Jonathan Austin
Huron,TN
Summary
Dynamic Account Manager with a proven track record at Coca-Cola, adept in relationship building and sales solutions. Excelled in enhancing client satisfaction and loyalty, while consistently exceeding sales targets. Skilled in negotiation and customer engagement, fostering significant business growth through strategic account development and effective team leadership.
Overview
26
26
years of professional experience
Work History
Account Manager
Coca-Cola
04.1999 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Graduated -
Lexington High School
Lexington05.1996
Skills
- Relationship building and management
- Account oversight
- Account development
- Goals and performance
- National accounts
- Sales solutions
- Preparing contracts
- Excellent negotiating tactics
- Sales
- Excellent communication skills
- Acquiring new customers
- Account Management
- Customer Satisfaction
- Multitasking
- Team Leadership
- Customer Engagement
- Product Knowledge
Timeline
Account Manager
Coca-Cola
04.1999 - Current
Graduated -
Lexington High School