Jonathan Bagnall
Austin,TX
Summary
Results-driven Operations Specialist with three years of Salesforce CRM experience enhancing cross-functional collaboration in biotech, greentech, and commercial sectors. Responsible for data management and user support, transforming data into actionable insights and improving communication among sales, finance, and operations teams. Focused on leveraging technology to optimize operational efficiency and fostering continuous improvement.
Overview
7
7
years of professional experience
Work History
Line Cook
Carve American Grille
Austin, TX
06.2025 - Current
- Performed grill, sauté, and prep station duties with consistent adherence to steakhouse recipes and plating standards in a fast-paced kitchen.
- Executed classic cooking methods and new recipes under Executive Chef direction, enhancing culinary offerings.
- Adapted quickly to new recipes and techniques while managing multiple stations, demonstrating versatility and eagerness to learn from colleagues.
- Collaborated with bilingual kitchen staff (English & Spanish), fostering effective communication and teamwork.
- Coordinated with front and back-of-house teams, utilizing strong time management skills to ensure timely dish preparation.
Cook
Pluckers Wing Bar
Austin, TX
01.2024 - 06.2025
- Rotated through multiple kitchen stations to support a dynamic service environment.
- Onboarded and trained new kitchen staff, reinforcing safety and quality standards.
- Prepared and presented menu items, ensuring alignment with brand quality standards.
- Identified workflow bottlenecks and adjusted station organization to improve kitchen efficiency.
Sales Operations Specialist
Cytel, Inc.
Waltham, MA
06.2021 - 04.2023
- Managed academic software renewals in Biotechnology and Greentech markets, ensuring timely contract compliance.
- Built interactive sales dashboards to track KPIs and identify growth opportunities.
- Partnered with finance to streamline international billing and reporting.
- Enhanced Salesforce database accuracy to support reliable billing and forecasting.
- Streamlined international billing and reporting processes in collaboration with finance.
Management Trainee
Hertz Rent-A-Car
Marlborough, MA
12.2020 - 06.2021
- Achieved top 25% sales ranking in the Northeast region for two consecutive months.
- Upsold insurance and add-on services using consultative sales strategies to enhance customer value.
- Secured customer satisfaction through proactive communication and follow-up to address needs.
- Directed branch operations, balancing reservations, rentals, and fleet availability to support daily service flow.
Payments Analyst
Cumberland Farms (Contractor)
Westborough, MA
09.2019 - 04.2020
- Analyzed payment data to detect anomalies, enhancing transaction efficiency.
- Developed systems to recover unreconciled payments, minimizing chargebacks.
- Analyzed payment data to detect anomalies and optimize transaction efficiency.
- Delivered reports and insights to management, guiding strategic decisions.
Education
Bachelor of Arts - Marketing
Fort Lewis College
Durango, CO01-2019
Skills
- Time Management
- Communication (English & Spanish)
- Process Improvement
- Team Leadership
- Salesforce CRM
- Sales Analytics
- Reporting
- Data Visualization
- Google Analytics
- Customer Success
- International Sales
- Marketing Strategy
Timeline
Line Cook
Carve American Grille
06.2025 - Current
Cook
Pluckers Wing Bar
01.2024 - 06.2025
Sales Operations Specialist
Cytel, Inc.
06.2021 - 04.2023
Management Trainee
Hertz Rent-A-Car
12.2020 - 06.2021
Payments Analyst
Cumberland Farms (Contractor)
09.2019 - 04.2020
Bachelor of Arts - Marketing
Fort Lewis College