Jonathan Barcelo
Phoenix,AZ
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance utilizing Lean/ Six Sigma methodology.
Overview
16
16
years of professional experience
Work History
Donor Operations Manager | Risk Mitigation Coordinator
Turning Point USA – Development Team
12.2022 - Current
- Worked closely with the Development Operations Director and other key department personnel to achieve the Development department’s goals.
- Coordinated and executed special initiatives and projects assigned by the Chief Development Officer and Senior Director of Donor Relations and Support.
- Tracked and reported progress for 7+ ongoing development division projects and initiatives.
- Streamlined operational processes to enhance team efficiency and productivity.
- Proficiency in multiple software programs such as Salesforce, Virtuous CRM, ClickUp, Airtable, Anedot, Google workspace, Square, and Microsoft Office.
- Designed organization ClickUp workspace implementing specific workflow processes for more than 12 projects.
- Assisted the Development Operations Director in developing job descriptions, conducting candidate interviews, and additional talent acquisition duties.
- Analyzed operational data to identify trends, informing decision-making for resource management and process enhancements.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Facilitated training sessions for staff, improving skills and fostering a culture of continuous improvement.
- Prioritized and managed over a dozen operations projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Provided risk mitigation and assisted with logistics for the Chief Executive Officer, executive team, and CEO's family coordinating with various law enforcement agencies and security groups.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Other duties included: assisting with productions, events, college tours, and other ad hoc tasks as required.
Private Investigator | Security Guard | Director of Field Operations
OPS Consulting and Investigative Services, LLC
06.2017 - 12.2022
- Obtained and maintained an AZ Department of Public Safety (DPS) license for private investigators and armed/unarmed security guards.
- Performed multiple investigative services such as background investigations, skip trace, business research, asset search, and litigation support (i.e., database research, report writing, interviewing).
- Conducted 500+ thorough background investigations using advanced research techniques and databases.
- Analyzed surveillance footage to gather evidence and identify key information.
- Applied organizational skills for case management, document review, operations planning, route mapping, and corroborated investigation reports for legal arbitration.
- Optimized results from asset searches by leveraging diverse investigative tools and resources such as public records databases and online search platforms.
- Implemented process improvements that enhanced investigation efficiency and reduced turnaround times.
- Conducted more than a dozen security inspections and surveys to detect technical surveillance countermeasures (TSCM) utilizing advanced UHF/VHF signal detection equipment.
- Conducted and supervised 25+ armed mobile surveillance and security operations utilizing video, communications, aerial surveillance, and audio equipment.
- Performed armed mobile security, asset protection, and threat assessment for manufacturing companies.
- Completed Worldwide Protective Services training (WPSII/NPSS) for diplomatic mission security; completed Department of State (DoS) Diplomatic Security Service weapons qualification.
Armed / Unarmed Private Security Guard
G4S - Cutty Protection and Security
09.2017 - 07.2018
- Obtained and maintained an AZ DPS license for armed/unarmed security guards.
- Performed unarmed/armed security and asset protection at corporate facilities, residential complexes, and other locations with restricted access.
- Conducted routine inspections of facilities to identify potential security risks and vulnerabilities.
- Monitored premises to deter unauthorized access and ensure safety of personnel.
- Performed uniform event security and close protection for performance artists at music venues.
- Operated and maintained security equipment including communication devices, identification card readers, badge system, surveillance cameras, and passport logs.
- Provided close protection services and surveillance while serving on an armed mobile security detail for executive clients.
- Conducted armed security in plain clothing while performing employee termination services at corporate facilities.
Armed / Unarmed Private Security Guard
G4S Security
09.2017 - 11.2017
- Obtained and maintained an AZ DPS license for armed/unarmed security guards.
- Performed unarmed/armed uniformed security services and asset protection at corporate facilities, residential complexes, and other locations with restricted access to pedestrians.
- Employed site-specific entry control procedures at locations with restricted access to pedestrians.
- Operated and maintained security equipment including communication devices and mobile security software.
- Performed interior/exterior security patrols for threat assessment, emergency preparedness, and suspicious criminal activity.
- Assisted local law enforcement and emergency first responders during essential services to civilians utilizing site-specific incident reporting and security protocols.
- Operated in command security nodes while working on the flex team as a mobile patrol officer, which included maintaining security logs and monitoring surveillance cameras.
Marine Embassy Security Guard | Assistant Operations | Training Manager
Marine Corps Embassy Security Group
07.2013 - 06.2017
- Supervised and managed the processing of operational incident reports, logistic support requests, and formal school registration for Marine Security Guards (MSGs) located in 147+ U.S. embassies and consulates in support of the DoS diplomatic mission.
- Monitored and tracked deployments for MSAU, including executive security missions, major event support, and rapid deployment in support of diplomatic mission security.
- Obtained certification as a USMC Instructor of Water Survival including American Red Cross certification in First-Aid, CPR, and Oxygen administration.
- Completed Phase II assessment and selection for Marine Special Operations Command (MARSOC).
- Provided armed internal security for the U.S. Embassy in London and Moscow serving as the ultimate line of defense for national security and the nation’s diplomatic facilities and the principal command and control node for the embassy during crises.
- Performed a minimum of 42 hours as an operational security specialist weekly; as well as a permanent quick reaction force and emergency response team supporting the DoS diplomatic mission.
- Secured, in priority order, U.S. Government classified information and systems, personnel, property, and facilities pertaining to the embassy.
- Conducted security inspections to ensure the safeguard of all classified material up to the level of Top Secret.
- Educated in law enforcement techniques, small arms handling/employment, emergency first aid, use-of-force continuum, including less-lethal application, and entry and access control procedures.
- Monitored radio communication, maintained operational logs, and provided immediate security of the Embassy building in the event of an emergency.
- Capable of enduring a direct counterintelligence and combat environment, mastering interior guard procedures, and proficient with security, antiterrorism, and counter-espionage tactics.
- Assignment to multiple security details with the DoS security team to provide safeguarding services for classified material and personnel for the U.S. Secretary of State during their visits to London, United Kingdom.
- Completed advanced MSG training and polygraph examination (counterintelligence scope), including weapons training for Glock 9mm and AK-47.
AH-1W / UH-1N Avionics Technician
Helicopter Maintenance Light Attack Squadron 773 Det A
04.2010 - 07.2013
- Aircraft communications/navigation/electrical/weapon systems technician, U/AH-1, installed, removed, inspected, tested, maintained, and repaired systems, components, and ancillary equipment of installed Aircraft Communications/ Navigation/Electrical Systems such as UHF/VHF radio set, T/SEC KY-58 secure voice systems, and Deceptive Electronic Countermeasures (DECM) systems.
- Performed advanced technical functions, instruction, inspection, and supervision of avionic systems repaired at the organizational maintenance level.
- Implemented sound management principles, workshop supervision, and proper training methods, ensured appropriate maintenance procedures were conducted, and coordinated maintenance actions.
- Performed regular infantry skills of physical ability, drill, and ceremony, marksmanship, performance as a team member in tactical offensive and defensive formations, and martial arts.
- Conducted Marine combat weapons training for the M16-A2/A4, M249, M240, M203, and M67 fragmentation grenade.
- Obtained certification of completion for Six Sigma: Yellow Belt training employing CPI methods applied in project management.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
Phoenix, AZ12-2020
Certificate - Law And Human Behavior
Arizona State University
Phoenix, AZ12-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Organization and time management
- Workflow optimization
- Data management
- Continuous Process improvement strategies
- Cross-functional communication
Accomplishments
- Promoted to Operations Manager after a year with the company
- Lean/ Six Sigma Black Belt
- Graduated with honors: Summa Cum Laude
- Honorable military service in the United States Marine Corps
Timeline
Donor Operations Manager | Risk Mitigation Coordinator
Turning Point USA – Development Team
12.2022 - Current
Armed / Unarmed Private Security Guard
G4S - Cutty Protection and Security
09.2017 - 07.2018
Armed / Unarmed Private Security Guard
G4S Security
09.2017 - 11.2017
Private Investigator | Security Guard | Director of Field Operations
OPS Consulting and Investigative Services, LLC
06.2017 - 12.2022
Marine Embassy Security Guard | Assistant Operations | Training Manager
Marine Corps Embassy Security Group
07.2013 - 06.2017
AH-1W / UH-1N Avionics Technician
Helicopter Maintenance Light Attack Squadron 773 Det A
04.2010 - 07.2013
Bachelor of Science - Forensic Psychology
Arizona State University
Certificate - Law And Human Behavior
Arizona State University