Jonathan Beckenhauer
Conroe,Texas
Summary
Motivated bilingual Server with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
22
22
years of professional experience
Work History
Head Waiter
Republic Grille
09.2020 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs
- Consistently rank as a top 3 server out of 200 company wide for sales generated. Achieving this for the last three years
- Serve at least 20 tables per shift
- Produce at least $700 per shift on average
- Break down of cash tills and money organizing for deposit
- Enter daily sales data in company spreadsheet
- Assist with onboarding process for new servers
- Assist Spanish speaking costumers with all sales needs
Sales Associate
Firestone Auto Care
09.2016 - 03.2018
- Answer inbound phone calls
- Investigate and properly diagnose vehicle needs
- Handled daily customer schedule
- Speak with 60+ customers per day
- Meet and exceed month sales goals
- Responsible for more than 2/3 of company revenue for more than 8 months
- Performed complete vehicle inspections and installed tire packages
- Opened, managed, and closed shop on weekends
- Received and organized shipments
General Manager
IHOP
06.2002 - 07.2016
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Increased yearly revenue from 1.2 million to 2.4 million per year
- Ranked 4th highest in sales volume for all IHOP restaurants west of Denver CO
- Handled all hiring and firing
- Responsible for payroll
- Managed all cash deposits
- Responsible for all scheduling
- Performed all food ordering
Education
Lane Community College
Eugene, ORSkills
- Upselling
- Order Processing
- Payment Processing
- Product Sales
- Building rapport
- Sales Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Waiter
Republic Grille
09.2020 - Current
Sales Associate
Firestone Auto Care
09.2016 - 03.2018
General Manager
IHOP
06.2002 - 07.2016
Lane Community College
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