Jonathan Berndt
Dallas,TX
Summary
Hardworking Client Support Specialist with problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Client Support Specialist II
Paytient Technologies
10.2024 - Current
- Provide high-touch, customer service to inbound clients and plan members through phone and chat channels, ensuring a seamless experience while resolving issues related to healthcare, benefits, and pharmaceutical claims.
- Assist various sales teams with transaction data and member testimony to add value in pitches.
- Work directly with members assisting with both billing/payments along with planning future financial decisions.
Surgical Services Management Intern
SSM Health St Mary's Hospital
01.2024 - 06.2024
- Collaborated with surgical team leaders to develop operational strategies aimed at increasing departmental efficiency, enhancing workflow, and improving service delivery.
- Conducted detailed analysis of internal supply chain processes, identifying inefficiencies and recommending cost-effective solutions, contributing to operational improvements.
- Observed surgical staff and procedural workflows to gain insights into the dynamics of the surgery and hospital system and team. Part of a small group making recommendations to improve the overall efficiency of the surgical services unit.
Patient Access Coordinator
University of Missouri Health Systems
01.2020 - 08.2020
- Supported healthcare operations during the COVID-19 pandemic by assisting in patient screenings and facilitating safe environments for both staff and patients, demonstrating strong organizational and communication skills.
- Developed strong interpersonal communication skills by working directly with individuals across departments, ensuring clear communication and fostering a team-oriented environment.
Education
Bachelor of Health Sciences - Policy and Administrations, Minor of Biology
University of Missouri
Columbia, MO07-2024
Skills
- Sales Support
- Client relationship building
- Client facing communication
- Customer data confidentiality
- Billing adjustments and refunds
- Inbound call management
Certification
- Microsoft Excel Certification - Wall Street Prep
- Completed a comprehensive 50-hour, 91-lesson training program covering advanced Excel functions, data analysis, financial modeling, and spreadsheet efficiency techniques. - Credential ID: 154425937
Timeline
Client Support Specialist II
Paytient Technologies
10.2024 - Current
Surgical Services Management Intern
SSM Health St Mary's Hospital
01.2024 - 06.2024
Patient Access Coordinator
University of Missouri Health Systems
01.2020 - 08.2020
Bachelor of Health Sciences - Policy and Administrations, Minor of Biology
University of Missouri