Nathan Allen
Taylor Mill,KY
Summary
Results driven Client Support Specialist with experience maximizing resource utilization, supporting cross functional teams, and delivering exceptional customer service. Proven ability to coach and mentor team members, facilitate knowledge sharing, and contribute to employee development. Recognized for volunteering in company and community events such as Hoops for Hope and RIDE Cincinnati, and fostering positive team engagement. Strong communicator with a passion for collaboration, problem solving, and continuous improvement.
Overview
2
2
years of professional experience
Work History
Client Support Specialist II
Fidelity Investments
Covington, KY
06.2024 - Current
Volunteered for company-sponsored events, helping coordinate logistics, staffing, and attendee support.
Provide advanced client support while effectively leveraging organizational resources to resolve issues and improve customer satisfaction.
Assist in onboarding and mentoring new employees, helping them reach productivity goals and develop confidence in their roles.
Identify process improvement opportunities that enhance efficiency and reduce operational challenges.
Assisted with training sessions and knowledge-sharing opportunities to improve team performance
Education
Bachelor of Science - Finance
University of Kentucky
Lexington, KY05-2024
Skills
- Resource allocation
- Process improvement
- Project support
- Team coaching
- Mentoring
- Time management
- Adaptability
- Strategic thinking
Timeline
Client Support Specialist II
Fidelity Investments
06.2024 - Current
Bachelor of Science - Finance
University of Kentucky