Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jonathan Berryhill

Desktop Support
Norman,OK

Summary

Attentive Desktop Support Technician with 10+ years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

11
11
years of professional experience

Work History

Desktop Support Technician

Variety Care Family Health
Oklahoma City, OK
12.2021 - Current
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Company policies.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Configured hardware, devices and software to set up work stations for employees.

Help Desk Support

Variety Care
Oklahoma City, OK
07.2017 - 12.2021
  • Deployed critical thinking and diagnostic skills in solving complex hardware, software, and networking issues
  • Worked as effective and efficient member of IT team, performing new hardware installations, testing new applications, and liaising with external vendors
  • Provided telephonic, email, and online chat based technical support, utilizing superior customer service skills to translate technical information into terms understandable to everyday people.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.

Assistant Manager

Sonic Drive
Newcastle, OK
10.2016 - 07.2017
  • Managed daily operations of store, supervising other employees and serving as principal point of contact for customer concerns and complaints
  • Trained new employees in all aspects of store operations related to their position within the store.

Help Desk Technician

Executive Network Technologies
Oklahoma City, OK
11.2010 - 02.2016
  • Provided telephonic, email, and online chat based technical support, utilizing superior customer service skills to translate technical information into terms understandable to everyday people
  • Deployed critical thinking and diagnostic skills in solving complex hardware, software, and networking issues.

Education

Some College (No Degree) - General Education

Rose State College
Oklahoma City, OK
05.2001 -

Skills

  • New System Deployment
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Timeline

Desktop Support Technician

Variety Care Family Health
12.2021 - Current

Help Desk Support

Variety Care
07.2017 - 12.2021

Assistant Manager

Sonic Drive
10.2016 - 07.2017

Help Desk Technician

Executive Network Technologies
11.2010 - 02.2016

Some College (No Degree) - General Education

Rose State College
05.2001 -

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Jonathan BerryhillDesktop Support