Jonathan Blake
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Day Habilitation Specialist
New York Foundling Hospital
Brooklyn, NY
05.2017 - Current
- Offered input into development and implementation of new action plans for each person supported.
- Documented habilitation services in EVOLVE and with paper notes.
- Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Brooklyn Children's Museum
Brooklyn, NY
11.2014 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Counselor
New Life Of NYC
Brooklyn, NY
07.2010 - 02.2013
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
Education
No Degree - Art And Advertising Design
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Mental Health Support
- Nonviolent Intervention
- Service Documentation
- Patient and Compassionate
- Client Observations
- Attentive to People
- Observation Communication
Timeline
Day Habilitation Specialist
New York Foundling Hospital
05.2017 - Current
Customer Service Representative
Brooklyn Children's Museum
11.2014 - 10.2016
Counselor
New Life Of NYC
07.2010 - 02.2013
No Degree - Art And Advertising Design
New York City College of Technology of The City University of New York
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