Jonathan Bowen
Liberty Lake,WA
Summary
Dynamic leader with extensive experience at ABM Business and Industries, specializing in budget management and customer retention. Demonstrated success in enhancing operational efficiencies and cultivating team growth, achieving 100% retention at managerial level. Skilled in strategic planning and compliance auditing, guaranteeing excellence in service delivery across diverse healthcare facilities.
Overview
14
14
years of professional experience
Work History
Senior District Manager Healthcare
ABM Business and Industries
03.2022 - Current
- Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
- Assists in preparation of billing amount and invoice backup requirements according to Sarbanes-Oxley Accounting specifications.
- Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
- Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
- Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
- Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
- Work consistently toward securing sales.
- Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
- Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
- Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
- Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your Supervisors investigate immediately (24 hours) and thoroughly all work-related accidents.
- Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
- Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
- Assists in branch supply systems /order supplies.
- Assists Branch Manager in equipment audits and purchasing.
Agency Director
Addus Home Care
08.2020 - 01.2022
- Direct the Operations of the Branch, ensures that all Home Care support client services are delivered in a safe, efficient and effective manner in accordance with established standards, and applicable State and Federal regulations.
- Drive Branch business development to expand its client base and promote revenue growth.
- Responsible for all aspects of operation activities of Two Home Care Branches.
- Responsible for budgeting and monitoring P&L’s to ensure Branch fiscal success with both short and long-term outcomes.
- Develop policy and procedures and audit tools to adhere to joint commission standards, Addus policies, and all updated local and federal laws.
- Serve as liaison for Addus among governing bodies, professional advisory groups and Professional and Business Staff.
- Implement employment practices consistent with Company policy and provisions of applicable Collective Bargaining Agreements.
Director of Operations
Healthcare Services Group
07.2011 - 06.2020
- Manage an oversee 75 Housekeeping/Laundry/Dietary accounts in hospitals and skilled nursing facilities across 5 states with 500 plus employees.
- 100% retention at District Manager and Account Manager level.
- 100% completion in Facility Tour and Unit Inspections in all facilities.
- Zero deficiencies in all State and Federal surveys in all facilities.
- Responsible to set and maintain all aspects of budgeting (Staffing levels, Chemical, Linen, Paper/plastic).
- Maintain relationships with all clients through Quality Business Reviews and quarterly visits.
- Ensure 100% training compliance in all 75 accounts according to CMS guidelines.
- Ensure profitability through budget management and proper accounting practices.
- Manage and direct Manager in Training program in 15 accounts.
- Ensure supply levels.
- Recruit staff for facility.
Education
Certification - People Manager in Training Program
Southwest Airlines University
Diploma -
Henderson Bay High school
Skills
- Budget management
- Compliance auditing
- Customer retention
- Service contract negotiation
- P&L analysis
- Operations oversight
- Business development
- Employee training
- Leadership coaching
- Effective communication
- Strategic planning
- Operations management
- Team building
- Problem solving
- Conflict resolution
- Staff training and development
- Performance analysis
- Key relationship development
- Sales management
- Employee motivation
- Sales reporting
- Interpersonal communication
- Business and operations analysis
- Inventory control
- Technology proficiency
- Training and coaching
- Action plans
- Business administration
- Staff recruiting
- Leadership skills
- Operations improvements
- Multi-unit management
- Team leadership
- Attention to detail
- Staffing oversight
- Profitability optimization
- Customer relations
- Customer service
- Project management
- Staff supervision
- Leadership development
- Negotiation
- Client relationship building
- Bid review
- Budgeting skills
- Operational improvement
- Contract management
- Team building practices
Timeline
Senior District Manager Healthcare
ABM Business and Industries
03.2022 - Current
Agency Director
Addus Home Care
08.2020 - 01.2022
Director of Operations
Healthcare Services Group
07.2011 - 06.2020
Certification - People Manager in Training Program
Southwest Airlines University
Diploma -
Henderson Bay High school