Jonathan Briner
Spring,TX
Summary
Business-minded with 10+ years of experience in supporting server/network environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development Lead
Centric Technology Services - Dental/veterinary/medical
01.2024 - Current
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Identified new business opportunities through market search
- Increased MRR 20% through redesign service plans and creating new service offerings
- Expanded business opportunities by moving into new service areas and
- Investigated, tested and implemented new technologies both internal and external
- Increased internal efficiency by implementing toolsets to increase productivity
- Researched new and emerging technologies
- Developed and implemented new IT Documentation standard for the MSP
Network and Systems Administrator
Centric Technology Services, LLC
10.2019 - Current
- Configured and tested Windows Server operating systems with roles features.
- Spearheaded and led major network installation and upgrade project.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Recommended options for disaster recovery and remote access security.
- Assisted with implementation and support of network monitoring tools.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Created network diagrams for installation and documentation
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Developed and documented network policies, procedures and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
- Performed network security design and integration duties.
- Managed and performed M365 migrations from varying sources
- Managed installation, upgrade and deployment projects for Azure Migrations
Information Technology Staff
Rosehill Christian School
07.2016 - 10.2019
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Deployed antivirus and security solutions throughout entire system network.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and improved time management and organizational skills to maximize personal productivity.
- Liaised with management and other departments to maintain smooth operations.
Desktop Support Technician
East Texas Baptist University
11.2014 - 07.2016
- Purchased, setup and installed new computers.
- Learned and implemented new software testing procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Created and implemented technical support plans for audio-visual systems.
- Completed and oversaw rack fabrication.
- Enhanced helpdesk ticketing system, resulting in 10% reduction in support call turnaround time
Assembly Worker
HP
05.2011 - 08.2011
- Assembled Servers items to specification
- Followed detailed assembly instructions, processes and procedures
- Completed assigned tasks quickly to decrease production time
- Completed durable assemblies and subassemblies with hand and power tools
- Tested finished products to perform quality assurance and identify discrepancies
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Troubleshot faulty equipment.
- Connected cables, tubes, and wiring according to specifications.
Education
Bachelor of Science - BS - Partial, Network Operations and Security
Western Governors University
Master's degree, (MBA) - Entrepreneurial and Small Business Operations
East Texas Baptist University
Marshall, Tx12.2016
Bachelor of Business Administration (BBA) - Accounting
East Texas Baptist University
Marshall01.2015
Skills
- Business process improvement
- NIST 800-171 Implementation
- Cloud: Azure Management
- Microsoft 365 Management
- Multi-Site networking
- Firewalls: Cisco, Meraki, Palo Alto, Barracuda
- Server OS: 2012, 2016, 2019, 2022
- Wireless: Analysis, deployment
- Technical Documentation
- HyperVisor Administration (Vmware, HyperV, Proxmox)
Certification
CompTIA IT Operation Specialist - CIOS
Issued Oct 2019 · Expired Oct 2022
Credential ID COMP001021278820
CompTIA Secure Infrastructure Specialist - CSI
Issued Oct 2019 · Expired Oct 2022
Credential ID COMP001021278820
CompTIA Security+
Issued Oct 2019 · Expired Oct 2022
Credential ID COMP001021278820
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best Practice - Issued Jul 2019
Credential ID GR750564837JB
CompTIA A+
Issued Mar 2018 · Expired Oct 2022
Credential ID 14JNVJDPPLE11QKW
CompTIA Network+
Issued Mar 2018 · Expired Oct 2022
Credential ID H1ZDGM0FFPR4QD5E
Timeline
Business Development Lead
Centric Technology Services - Dental/veterinary/medical
01.2024 - Current
Network and Systems Administrator
Centric Technology Services, LLC
10.2019 - Current
Information Technology Staff
Rosehill Christian School
07.2016 - 10.2019
Desktop Support Technician
East Texas Baptist University
11.2014 - 07.2016
Assembly Worker
HP
05.2011 - 08.2011
Bachelor of Science - BS - Partial, Network Operations and Security
Western Governors University
Master's degree, (MBA) - Entrepreneurial and Small Business Operations
East Texas Baptist University
Bachelor of Business Administration (BBA) - Accounting
East Texas Baptist University
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