Jonathan Brown
Charleston,United States
Summary
Healthcare technology professional with hands-on experience supporting medical equipment, pharmacy automation systems, and hospital workflows. Proven ability to troubleshoot technical issues, collaborate with clinical teams, and maintain critical healthcare equipment in fast-paced clinical environments. Strong background in customer support, healthcare operations, and medical device implementation.
Overview
6
6
years of professional experience
Work History
Field Engineer
Technology Service Professionals
Charleston, SC
06.2024 - Current
- Provide onsite support for automated medication dispensing systems across hospitals nationwide.
- Perform hardware installations, upgrades, and replacements, including hard drive swaps and system rebuilds.
- Troubleshoot device and software issues while working directly with pharmacy staff, clinicians, and hospital IT teams.
- Document maintenance activities and system changes to ensure operational compliance.
- Coordinate with project managers and hospital teams to maintain equipment readiness and workflow continuity.
Research Regulatory Specialist
Medical University of South Carolina
Charleston, SC
06.2023 - 06.2024
- Ensured compliance with federal research regulations and institutional policies.
- Coordinated IRB documentation and approvals for clinical research protocols.
- Maintained regulatory documentation supporting healthcare research initiatives.
Professional Services Specialist
Omnicell Inc.
, United States
06.2022 - 12.2022
- Implemented pharmacy automation technology across healthcare facilities in the Southeastern U.S.
- Assisted with system setup, configuration, training, and go-live support for medication management systems.
- Evaluated pharmacy workflows and recommended technology solutions to improve operational efficiency.
Certified Pharmacy Technician
Publix Pharmacy
Summerville, SC
02.2020 - 11.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over the telephone by aiding with placing orders, navigating systems, and locating items.
Education
Master of Science - Health Informatics
Medical University of South Carolina
Charleston, South Carolina03-2026
Master of Business Administration - Healthcare Administration
South University
Columbia, South CarolinaBachelor of Arts - Biology
College of Charleston
Charleston, South CarolinaSkills
- Medical Device Support
- Hospital Workflow Optimization
- Healthcare Technology Implementation
- Equipment Installation & Troubleshooting
- Clinical Staff Collaboration
- Inventory & Asset Management
- Customer Relationship Management
- Healthcare Data Analysis
- Python SQL
- Microsoft Office Suite
Organizations And Awards
- Student Ambassadors
- Leadership COFC
- National Society of Collegiate Scholars
- Kappa Alpha Psi Fraternity Inc.
- Delta Mu Delta (International Business Honors Society)
- High Honors (4.0 GPA)
Certificates And Training
- Good Clinical Practice - ICH E6 (R2), Clinical Research Fastrack - TransCelerate Approved, 02/01/23, Present
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, 07/01/20, Present
- Clinical Research Training, Clinical Research Fastrack, 02/01/23, Present
Timeline
Field Engineer
Technology Service Professionals
06.2024 - Current
Research Regulatory Specialist
Medical University of South Carolina
06.2023 - 06.2024
Professional Services Specialist
Omnicell Inc.
06.2022 - 12.2022
Certified Pharmacy Technician
Publix Pharmacy
02.2020 - 11.2022
Master of Science - Health Informatics
Medical University of South Carolina
Master of Business Administration - Healthcare Administration
South University
Bachelor of Arts - Biology
College of Charleston