Jonathan Buchanan
Murfreesboro,TN
Summary
Dynamic operations leader with a proven track record at Custom Concrete Creations Inc., excelling in strategic planning and customer relations. Successfully drove revenue growth by identifying new market opportunities and enhancing client satisfaction through exceptional service. Adept at relationship building and implementing effective operational strategies to boost productivity and achieve business objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner/Director of Operations
Custom Concrete Creations Inc.
Murfreesboro, TN
09.2015 - Current
- Oversaw daily operations across multiple departments, ensuring coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Successfully implemented operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Established strong partnerships with vendors and suppliers.
- Oversaw project timelines and resource allocation to ensure on-time completion of all custom installations.
- Implemented quality control measures to maintain high standards in craftsmanship and customer satisfaction.
- Trained and mentored team members in advanced concrete techniques and safety protocols.
- Streamlined operational processes, reducing waste and improving overall efficiency in production workflows.
- Managed financial aspects, including budgeting and pricing strategies, to maximize profitability of projects.
- Managed day-to-day business operations.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Owner/Operations Specialist
True N Clean
Bowling Green, KY
03.2004 - 01.2015
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects and crews simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database systems.
- Utilized advanced/specialized equipment.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
Education
Bachelor of Science - Business Administration And Management
Campbellsville University
Campbellsville, KYSkills
- Customer relations
- Relationship building
- Labor relations
- Verbal and written communication
- Operations management
- Strategic planning
- Bidding processes
- Project management
- Budget development
- Cost reduction
- Regulatory compliance
- Contract management
Certification
-Certified Irrigation Technician
-Catagory 3 Pesticide License
-Certified Skid Steer Operator
-Certified Mini Excavator Operator
Timeline
Owner/Director of Operations
Custom Concrete Creations Inc.
09.2015 - Current
Owner/Operations Specialist
True N Clean
03.2004 - 01.2015
Bachelor of Science - Business Administration And Management
Campbellsville University
Building Experience
-Remodeling residential homes for flip sales/rental properties
- Purchase negotiation
- Design
- Permit acquisitions
- Procurement
- Construction
- Project Closeout
-Assisted custom home builder in preparing and implementing a comprehensive plan for the home building process