Open To Work
Jonathan Burnett
Greenwood,IN
Summary
Results-driven Operations Manager with a focus on process improvement and staff management. Expertise in problem-solving and attention to detail, driving operational efficiency and enhancing team performance.
Overview
16
16
years of professional experience
Work History
Production Operator
Pepsico-Gatorade Division
Indianapolis, IN
08.2021 - Current
- Operated production machinery to ensure efficient output of Gatorade products.
- Monitored quality control measures to maintain product standards and minimize waste.
- Collaborated with team members to troubleshoot equipment issues and optimize performance.
- Conducted routine maintenance on machinery, enhancing operational reliability and safety.
- Implemented process improvements that streamlined workflow and increased production efficiency.
- Trained new operators on safety protocols and standard operating procedures for production tasks.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
Regional General Manager
Velox Express
Indianapolis, IN
01.2014 - 12.2020
- Strengthens client relationships with a shared approach to identifying and monitoring metrics and developing strategies to improve sales.
- Directed regional operations to enhance service delivery and customer satisfaction.
- Implemented strategic initiatives to optimize logistics and reduce operational costs.
- Led cross-functional teams to improve process efficiency and operational workflows.
- Developed and executed training programs to elevate team performance and productivity.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Identifies new prospects and develops new opportunities.
- Ensures continual coverage through cross-training and succession planning.
- Reviews daily, weekly, and monthly service levels, recommending strategies and implementing changes to improve performance in collections and cost-to-serve.
- Implemented and maintains metric-tracking to assess performances of warehouse efficiency and pick/deliveries for medical deliveries .
- In coordination with HR team, interviews and recommends new hires.
- Coaches, recommends development for, and conducts annual performance reviews for 30+ team members.
- Maintains a rigorous process of account reviews with 11 managers, including training team leads in performing effective account reviews with collectors.
- Performs semi-annual performance reviews of 8 locations.
- Developed and manages account service delivery plan.
- Contributes to strategic account plan.
- Creates SOPs, Safety Guidelines, and Procedures.
Independent Contractor
Self-employeed
Indianapolis, IN
02.2010 - 02.2014
- Managed project timelines and deliverables to ensure client satisfaction and adherence to deadlines.
- Coordinated logistics for medical express deliveries, prioritizing accuracy and promptness in service.
- Delivered medical specimens and supplies to healthcare facilities efficiently and safely.
- Coordinated logistics for timely pickups and deliveries of critical medical materials.
- Maintained accurate records of deliveries, ensuring compliance with regulatory standards.
- Utilized GPS and routing software to optimize delivery routes and reduce transit times.
- Trained new staff on safety protocols and best practices for handling sensitive materials.
- Collaborated with healthcare professionals to address urgent delivery needs promptly.
- Monitored vehicle maintenance schedules to ensure reliability and compliance with transportation regulations.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Warehouse Trainer
M.D. Logistics
Plainfield, IN
01.2011 - 01.2014
- Developed and delivered training programs for new warehouse employees, enhancing onboarding efficiency.
- Implemented safety protocols, ensuring compliance with industry regulations and reducing workplace incidents.
- Mentored staff on operational best practices, fostering a culture of continuous improvement within the team.
- Evaluated employee performance regularly, providing constructive feedback to improve productivity and morale.
- Coordinated cross-training sessions to enhance workforce versatility and adaptability across various roles.
- Analyzed training effectiveness through assessments, adjusting programs based on participant feedback and performance outcomes.
- Operated forklifts to efficiently move and organize inventory within warehouse environment.
- Assisted in training new operators on safety protocols and equipment operation.
- Conducted regular inspections of forklifts to ensure compliance with safety standards.
- Collaborated with team to streamline loading and unloading processes, improving turnaround time.
- Implemented inventory tracking system to enhance accuracy in stock management.
- Led initiatives for process improvements, resulting in enhanced operational efficiency.
- Mentored junior staff on best practices for equipment handling and workplace safety procedures.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Education
High School Diploma -
Triton Central/Central Nine Career Center
Fairland, IN05-1998
Skills
- Operations management
- Staff management
- Strategic planning
- Process improvement
- Problem-solving
- Time management
- Attention to detail
- Hazmat Certifications in 49 CFR and Shipping of Ion Batteries by Ground and Air
- Forklift and Heavy Machinery Training
- HIPPA/Blood borne Pathogens/Tuberculosis/Dry Ice
- Security Threat Assessment/TSA Certified to Ship by Air
- Staff training and development
- Territory management
- New business development
- Strategic development
Timeline
Production Operator
Pepsico-Gatorade Division
08.2021 - Current
Regional General Manager
Velox Express
01.2014 - 12.2020
Warehouse Trainer
M.D. Logistics
01.2011 - 01.2014
Independent Contractor
Self-employeed
02.2010 - 02.2014
High School Diploma -
Triton Central/Central Nine Career Center