Jonathan Burton
Hope Mills,NC
Summary
Qualified and professional General Manager with 15+ years of experience, growth, and service excellence for well-established business organizations. Proven expertise in executing robust strategies, driving revenue performance, managing large budgets, and improving processes that result in reduced costs, higher quality productivity, and greater yield. Strong creative and analytical skills. Team player with an eye for detail. Instrumental in overseeing multiple store locations, controlling costs, and keeping employee turnover rates below company standards.
Overview
23
23
years of professional experience
Work History
Lead Project Coordinator
Toshiba Global Commerce Solutions
09.2023 - Current
- Enhanced project efficiency by streamlining communication channels and implementing strategic coordination techniques.
- Reduced project completion timeframes through meticulous scheduling and resource allocation management.
- Led cross-functional teams to achieve project milestones, fostering collaboration and teamwork.
- Increased stakeholder satisfaction by maintaining open lines of communication and providing regular progress updates.
GENERAL MANAGER
Rent-A-Center
01.2008 - 08.2023
- Responsible for developing and implementing strategies that increase customer satisfaction, loyalty, and retention.
- Develop and gain approval for long-term Divisional strategies and prioritize annual initiatives to support brand strategies and increase earnings.
- Increased sales significantly within first year of hire thus improving company profit margins.
- Quarterback a team of managers and staff including 2+ assistant managers, 3+ sales managers, 2 facilities, and collections managers.
- Performed Succession Planning by introducing hiring criteria, training, and performance evaluation for management positions, increasing productivity by 25%.
GENERAL MANAGER
All About Cellular
01.2003 - 01.2008
- Promoted to manager after 30 days of employment
- Worked closely with District manager to assist other store locations with inventory control and staff training on both customer service and technical aspects
- Increased wireless sales, while training and motivating a team of sales representatives to attain optimum levels of profitability and customer service throughout the corporation.
GENERAL MANAGER
FYE
01.2001 - 01.2003
- Monitor daily operations, including but not limited to cash handling, inventory, team management, and customer service.
- Spearheaded business operations as well as developed and implemented marketing strategies and concepts that resulted in 25% revenue growth over span of 2 years.
- Maintained inventory controls and implemented standards for shrink control.
Education
High School Diploma -
South View High School
Hope Mills, NC06.2000
Skills
- Exceptional Interpersonal communication and Leadership skills
- Ability to present and execute crucial decisions under pressure and with adequate timing and precision
- Managing Finances and budgets
- Results driven/Research and Strategy
- Negotiation
- Computer Literacy/type 60 wpm
- Project Management and Inventory management tools
- Successful at conducting staff trainings at all levels, including managers, sales associates and delivery team
- Emotional Intelligence/Teamwork
- Customer Service/ Public Speaking
- Outbound Marketing/E-Mail Marketing
- Extensive knowledge with SIMS and ADP Operating systems
Education Dates
1997-2000
Work Achievements
- 2012 Perform to Win
- 2013 Perform to Win
- 2015 Perform to Win
- 2017 Bring the Heat
- 2019 Highest Customer Service score in the District
- 2019 Highest YTD customer gain in District
- 2019 Highest YTD SMRR gain in District.
Timeline
Lead Project Coordinator
Toshiba Global Commerce Solutions
09.2023 - Current
GENERAL MANAGER
Rent-A-Center
01.2008 - 08.2023
GENERAL MANAGER
All About Cellular
01.2003 - 01.2008
GENERAL MANAGER
FYE
01.2001 - 01.2003
High School Diploma -
South View High School
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