Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Cabrera

Clermont

Summary

Accomplished store manager with a proven track record at Journeys Underground. Enhanced sales by 15% through effective team development and retail inventory management. Excelled in customer service management, leading to a significant increase in store traffic. Expert in employee training and store operations, demonstrating a dynamic blend of hard and soft skills. Born leader and analytical problem-solver with proven team building and management success.

Customer-savvy food runner/server accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

4
4
years of professional experience

Work History

Food Runner /Restaurant Server

Helena Modern Riviera
02.2025 - Current
  • Greeted customers and provided outstanding customer service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Sales Associate

Aphonics
10.2024 - 02.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Store Manager

Journeys Underground
10.2021 - 10.2024
  • Started as a sale assoicate in 2021 and worked up all the way to store manager
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training, and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed a team of 8 employees, including a manager, and trained them in a variety of merchandising and organizational functions, leading to a $37,000 increase in sales during back to school.
  • Defined and implemented a formal product development process, resulting in a 15% increase in sales and a 51% increase in traffic.
  • Managed the inventory and purchasing of over $200k per month.
  • Approved regular payroll submissions for employees.

Education

No Degree - Computer Science

Miami Dade College
05.2028

Skills

  • Table service
  • Opening and closing procedures
  • Quick learner
  • Teamwork and collaboration
  • Customer service
  • Store operations oversight
  • Hourly shift management
  • Personnel development
  • Training and mentoring
  • Sales professional
  • Team leadership
  • Sales analysis
  • Employee terminations
  • Relationship building and management
  • Leadership development
  • Shift scheduling
  • Accurate cash handling
  • Inventory control
  • Team building
  • Team motivation
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Food Runner /Restaurant Server

Helena Modern Riviera
02.2025 - Current

Sales Associate

Aphonics
10.2024 - 02.2025

Store Manager

Journeys Underground
10.2021 - 10.2024

No Degree - Computer Science

Miami Dade College

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Jonathan Cabrera