Jonathan Calderon
Ingleside,IL
Summary
Dynamic and adaptable professional with a proven track record at Safeway, excelling in safe driving practices and customer service. Recognized for enhancing customer satisfaction through effective communication and conflict resolution techniques. Bilingual in English and Spanish, I thrive in fast-paced environments, consistently delivering results while maintaining a positive attitude.
Overview
9
9
years of professional experience
Work History
Van Driver
Safeway
10.2024 - Current
- Operated delivery vans to transport goods efficiently and safely to designated locations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained cleanliness and organization of the vehicle to uphold company standards.
- Adapted to changing schedules and routes, demonstrating flexibility in high-demand situations.
- Reported vehicle maintenance needs promptly to ensure operational reliability and safety compliance.
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
Security
Blarneys Island
06.2025 - 09.2025
- Monitored facility security for guest and personnel safety.
- Reduced security incidents through thorough risk assessments and proactive measures.
- Scanned Identifications and ran bag checks at each entry point.
- Cleaned the area for garbage or any other messes.
Sales Associate
Tommy Hilfiger
11.2024 - 01.2025
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
HVAC Assistant
Duane Blanton
06.2022 - 10.2024
- Assisted in installation of HVAC systems, ensuring compliance with safety standards.
- Supported technicians in diagnosing and repairing HVAC equipment, enhancing operational efficiency.
- Maintained inventory of tools and supplies, contributing to streamlined workflow.
- Conducted routine maintenance checks on HVAC units, improving system reliability.
- Collaborated with team members to troubleshoot complex HVAC issues, fostering problem-solving skills.
- Documented service reports accurately, aiding in project tracking and accountability.
- Participated in training sessions to learn about new technologies and industry best practices.
- Provided customer support during service calls, enhancing client satisfaction through effective communication.
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Used Type tools to install, connect and adjust thermostats, humidistats and timers.
- Worked overtime, holidays and weekends to accommodate company needs.
- Filled out detailed work orders for each job completed.
Sales Associate
Carhartt
05.2020 - 10.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store presentation standards through effective merchandising techniques.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and optimize customer service.
- Provided product knowledge training to new associates for improved team performance.
- Monitored inventory levels, ensuring stock availability and timely replenishment.
- Resolved customer inquiries and concerns efficiently, fostering positive relationships.
- Executed promotional displays to drive customer engagement and increase sales visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Target
11.2020 - 01.2021
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Produce Clerk
Jewels Osco
05.2017 - 09.2020
- Assisted customers in selecting fresh produce, ensuring high-quality standards and customer satisfaction.
- Monitored inventory levels to maintain optimal stock of fruits and vegetables, minimizing waste.
- Operated scales and other equipment for accurate pricing and weighing of produce items.
- Maintained cleanliness and organization of produce displays to enhance visual appeal for customers.
- Collaborated with team members to restock shelves efficiently during peak hours, ensuring product availability.
- Implemented safety protocols for handling and storing perishable goods, reducing spoilage risk.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Education
HVAC EPA Certification - HVAC
College of Lake County
Grayslake, IL06.2022
High School Diploma - Business
Round Lake High School
Round Lake, IL05.2020
Skills
- Conflict resolution techniques
- Customer service
- Strong communication skills
- Safe driving practices
- Patience and composure
- Reliability and punctuality
- Accident prevention strategies
- Adaptable to changing conditions
- Flexibility in scheduling
- Bilingual in English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security
Blarneys Island
06.2025 - 09.2025
Sales Associate
Tommy Hilfiger
11.2024 - 01.2025
Van Driver
Safeway
10.2024 - Current
HVAC Assistant
Duane Blanton
06.2022 - 10.2024
Sales Associate
Target
11.2020 - 01.2021
Sales Associate
Carhartt
05.2020 - 10.2022
Produce Clerk
Jewels Osco
05.2017 - 09.2020
HVAC EPA Certification - HVAC
College of Lake County
High School Diploma - Business
Round Lake High School