Jonathan Cappucci
Jacksonville
Summary
I am currently looking for something to expand my resumé and be able to shine with the value I bring. I have a strong sense of leadership and desire to excel as far as I can in any field. I'm great at building relationships with people and making everybody feel included from new people to veterans. I have been a great asset for cutting costs and improving labor since I put boots to the ground in management.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Panera Bread
09.2025 - 02.2026
- Customer service at the front counter - also over the phone with any issues and solving them by offering gift card (or any reason to help get them back)
- Putting orders in and then unloading them off the truck - rotating items, day dotting them, and removing them from box.
- Counting inventory and making a food cost action plan.
- Worked/learned all hourly positions in store and helped cut breaks when needed and getting people out on time to avoid OT.
- Frequently opened and closed restaurant.
Restaurant Manager
99 Restaraunt
08.2017 - 09.2025
- I was primarily a kitchen manager but also did front of house customer service.
- Writing a schedule for 12-15 employees
- I provide incentive to my team members to improve upon themselves with goals that are rewarded when reached.
- In charge of hiring, making excel sheets and pars for prep sheets.
- Food cost, orders, customer service, inventory, leaderships incentives, and most importantly being a fun person to be around get along with anybody and provide job security to those that remain loyal and hardworking.
Appointment Setter
JCS ENTERPRISES
01.2016 - 05.2017
- Cold calling leads to get them to come in for an appointment
- Memorizing a script and tailoring it as the call progresses
- Sold timeshares over the phone.
Delivery Driver/ cook
Subway
05.2015 - 12.2015
- Sandwich maker and prep cook also did a lot of deliveries for them.
- Customer service - taking orders at the front while keeping lobby clean and tidy.
- Key holder responsible for closing the store.
Education
Diploma -
Concord Highschool
06-2013
Skills
Organizational skills
- Customer service
- Kitchen Management Experience
- Cooking
- Cash handling
- Food Safety
- Training & development
- Communication skills
- Leadership
Certification
ServSafe, 03/01/25 - 03/01/30
Additional Information
Ready to work as soon as possible and take on as much as I can handle. Very motivated and determined to get the job done correctly and go beyond what is expected.
Timeline
Assistant Manager
Panera Bread
09.2025 - 02.2026
Restaurant Manager
99 Restaraunt
08.2017 - 09.2025
Appointment Setter
JCS ENTERPRISES
01.2016 - 05.2017
Delivery Driver/ cook
Subway
05.2015 - 12.2015
Diploma -
Concord Highschool