Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Jonathan Carranza

Jonathan Carranza

Homestead,Florida

Summary

Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Medical Billing Specialist

Community Neurology Associates
Homestead, FL
03.2023 - Current
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Processed credit card payments from patients in accordance with office policy.
  • Reviewed patient records for accuracy and completeness of information in medical billing system.
  • Researched complex billing issues involving multiple providers or services rendered over a period of time.
  • Provided customer service support to patients who had questions about their bills or payments due.

Tech Support

Kelly Services
12.2020 - 03.2022
  • Answered customer phone calls and assisted them with technical issues
  • Set up appointments for customers and directed them to local stores
  • Repaired devices and software.

Contect Writer

Jonawrites.com
08.2018 - 12.2020
  • Completed thorough research into assigned topics
  • Reviewed and edited final copy for accuracy and oversaw all phases of production
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.

Service Porter

Gus Machado Ford
11.2017 - 04.2018
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction
  • Communicated with coworkers and managers about completed duties
  • Identified safety issues and addressed with shift supervisor
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Education

High School Diploma -

Miami Senior High
01.2009

Skills

  • Time Management
  • Good Listening Skills
  • Creative Problem Solving
  • Self-Motivated
  • Customer Service Experience
  • Bill Payment
  • Billing and Collection Procedures
  • Data Entry
  • Account Follow-Up
  • EZ Claim
  • Electronic Claims
  • Payment Posting
  • Account Management

Languages

Spanish
Professional
English
Native/ Bilingual

Affiliations

  • Owner of an ecommerce store.
  • Professional online writer

References

References available upon request.

Timeline

Medical Billing Specialist

Community Neurology Associates
03.2023 - Current

Tech Support

Kelly Services
12.2020 - 03.2022

Contect Writer

Jonawrites.com
08.2018 - 12.2020

Service Porter

Gus Machado Ford
11.2017 - 04.2018

High School Diploma -

Miami Senior High

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Jonathan Carranza