Offering strong communication and interpersonal skills, with interest in customer satisfaction and problem-solving. Bringing commitment to learning and adaptability, quickly grasping new concepts and systems. Ready to use and develop exceptional listening and conflict resolution skills in Customer Service Specialist role.
Hi, I’m
Jonathan Carreon
Omaha,Nebraska
Summary
Overview
2
years of professional experience
Work History
Dunkin Donuts
Customer Service Specialist
01.2024 - 07.2024
Job overview
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
ATS
Custodian
08.2022 - 06.2024
Job overview
- Emptied trash cans and recycling bins to keep the building clean and sanitized.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting..
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Enhanced team productivity by leading training sessions on new equipment and cleaning techniques.
Education
Fort EisenhowerAugusta, GA
Military Training from Information Technology
04-2025
University Overview
- Professional Development: IT
- Relevant Coursework: Networking & Software
- Capstone Project: Networking, My role was team lead; in capstone we build the network using routers and switches to allow other PC's to connect to the domain where they gained connection
Millard SouthOmaha, NE
High School Diploma
05-2024
University Overview
- Extracurricular Activities: Cross Country & Wrestling for 4 years as well as track for 2
- ROTC CyberPatriot Member
- Elected Captain of CyberPatriot for 2 years
- Spanish Club Member
Skills
- Network troubleshooting
- Technical support
- Computer security
- Customer service
- Employee training
- Team collaboration
- Problem solving
- Adaptability to change
- Data analysis
- Security Clearance
- Good communication skills
- Telephone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Dancing
- Volunteering
- Watching Movies and TV Shows
- Music
- Gym Workouts
- Horseback Riding
- Stand-up Paddleboarding (SUP)
- Playing Sports
- Road Trips
- Camping
- Video Gaming
- Swimming
- Mindfulness Practices
- Volunteer Work
- Passionate about balancing physical health with mental and emotional wellness
- Running
- Personal Development and Self-Improvement
- Enjoy participating in [activity] for overall physical and mental well-being
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Backpacking and Hiking
Extracurricular activities
Extracurricular activities
- 4 years wrestling
- 2 years Cross Country
- 2 years Track and Field
- Cyberpatriot for 3 years
Timeline
Customer Service Specialist
Dunkin Donuts
01.2024 - 07.2024
Custodian
ATS
08.2022 - 06.2024
Fort Eisenhower
Military Training from Information Technology
Millard South
High School Diploma
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