Jonathan Casillas
Houston
Summary
Dynamic and dedicated professional with extensive experience at Starbucks, excelling in exceptional customer service and time management. Proven ability to train team members and enhance operational efficiency while maintaining cleanliness. Recognized for building strong customer relationships and effectively resolving issues, ensuring a positive experience for all patrons.
Results-oriented retail worker prepared for this role with comprehensive knowledge of stock management and inventory control. Displays strong focus on maintaining organized and accessible product displays. Demonstrates reliability and adaptability, ensuring seamless team collaboration and customer service.
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
15252 Wallisville Rd, Houston, TX 77049
06.2022 - 03.2026
- Prepared and served high-quality espresso beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to meet health standards.
- Trained new baristas on beverage preparation and customer service protocols.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Provided exceptional customer service, handling inquiries and resolving issues promptly.
- Developed a loyal customer base by building rapport through personalized interactions.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
SRT/Cashier
Joe V's Smart Shop
5609 Uvalde Rd, Houston, TX 77049
01.2024 - 01.2025
- Processed customer transactions accurately and efficiently to enhance checkout experience.
- Maintained knowledge of store promotions and product offerings to provide informed assistance.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Resolved customer inquiries and complaints effectively to uphold satisfaction standards.
- Collaborated with team members to optimize workflow during peak business hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Organized and replenished merchandise on shelves to maximize product visibility and accessibility.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Team Member
Sonic
4355 East Sam Houston Pkwy N
07.2020 - 12.2022
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated point-of-sale systems accurately, managing transactions efficiently and minimizing errors.
- Collaborated with team members to maintain cleanliness and organization of work area, enhancing operational efficiency.
- Operated 16 stalls with efficiency
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Education
High School Diploma -
North Shore Senior High School
353 N Castlegory, Houston, TX 7704906-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Decision-making
- Safe food handling
- Multitasking and organization
- Solid problem solver
- Speedy and efficient
Languages
Spanish
Native or Bilingual
Timeline
SRT/Cashier
Joe V's Smart Shop
01.2024 - 01.2025
Barista
Starbucks
06.2022 - 03.2026
Team Member
Sonic
07.2020 - 12.2022
High School Diploma -
North Shore Senior High School