Jonathan Castaneda
Fresno,California
Summary
Independent sales professional with experience in sales strategy, customer loyalty, and client relations. Known for clear communication, integrity, and strong relationship building that increases repeat business and improves customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Independent Seller
Self-employeed
Fresno, California
10.2025 - Current
- Managed product catalog for a self-run sales business.
- Completed sales transactions using online marketplace tools.
- Developed sales strategy that increased customer acquisition. es to grow customer base.
- Maintained relationships with key customers to drive repeat business.
- Built sales approach that enhanced customer loyalty and satisfaction.
- Listened to customer needs and recommended the best products and services.
- Identified customer needs through questions and advised on the best solutions.
- Processed returns, exchanges, and customer concerns.
Rideshare Driver
Self-employeed
Fresno, California
06.2023 - 06.2025
- Completed safe passenger pickups and drop-offs for self-employed rideshare work.
- Used GPS and live traffic updates to navigate city streets.
- Protected customer safety by using seat belts and following traffic laws.
- Provided safe transportation for passengers during trips. from pickup points to destination.
- Kept vehicles in safe, clean operating condition to support passenger satisfaction.
- Followed safety rules and maintained clean driving record with no accidents or incidents.
- Arrived at pickup locations early or on time through strong time management.
- Monitored traffic conditions continuously to select the best route for passengers' destinations.
- Delivered friendly service during trips, assisting with luggage and sharing insights on local attractions.
- Greeted customers and shared information about rideshare service.
- Answered customer questions quickly by phone or text message.
- Presented a clean, sanitized vehicle for customer satisfaction.
- Adhered to all city regulations related to rideshare services such as speed limits, parking rules.
- Monitored fuel levels and tire pressure regularly to ensure the vehicle is running efficiently.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Handled cash and electronic payments, providing accurate change and processing transactions securely.
- Cultivated positive relationships with customers through respectful and courteous interactions.
Skills
- Sales strategy
- Sales transactions
- Customer loyalty strategies
- Client management
- Effective communication
- Collaborative teamwork
- Integrity and trustworthiness
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Independent Seller
Self-employeed
10.2025 - Current
Rideshare Driver
Self-employeed
06.2023 - 06.2025