Jonathan Castillo
Conroe,TX
Overview
7
7
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Cleveland, TX
05.2024 - Current
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Consistently met or exceeded individual performance goals by promoting and creating new accounts, CD's and offering loans.
Life Insurance Agent
Primerica
02.2025 - Current
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Developed comprehensive financial plans for clients, including investment strategies and ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Passenger Service Supervisor
G2 Secure Staff
IAH
12.2021 - 02.2024
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Kept team members in line with FAA, Hazmat and company regulations.
- Managed team member schedules and work assignments.
- Monitored security and maintained operational protocols.
- Developed, trained and motivated employees to provide exceptional passenger care and support.
- Kept physical files and digitized records organized .
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Assessed personnel performance and implemented incentives to boost morale.
- Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw ticketing, gate and ramp services.
- Organized operations after flight cancellations, coordinating with System Ops and airport ops.
- Maintained and completed administrative records and documents to meet company requirements.
- Coached and documented disciplinary actions given to agents.
Passenger Service Agent
G2 Secure Staff
IAH
09.2020 - 12.2021
- Assisted passengers with check-in, boarding, and baggage handling processes.
- Assisted customers with disabilities and pushed wheelchairs.
- Cleaned aircraft cabins per airline guidelines and conducted security searches.
- Accommodated customers during delays and cancellations.
Passenger Service Supervisor
AccuFleet International
09.2019 - 03.2020
- Collaborated with CBP on crew and passenger entry or exit documentation and procedures .
- Kept team members in line with FAA, Hazmat and company regulations.
- Managed team member schedules and work assignments.
- Monitored security and maintained operational protocols.
- Supervised and guided new employees on ticketing and assignments and responded quickly to questions, which improved understanding of job responsibilities.
- Developed, trained and motivated employees to provide exceptional passenger care and support.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Codified office structures and processes to promote teamwork and performance.
- Oversaw ticketing, gate and ramp services.
Operations Officer
AccuFleet International
04.2019 - 03.2020
- Ensured safety protocols were met in ramp area.
- Received international flights and accommodated jet bridge.
- Collaborated with cabin cleaning, catering and aircraft mechanics to ensure aircraft security and safety procedures were met.
Passenger Service Agent
AccuFleet International
11.2018 - 09.2019
- Provided high level of customer service by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed and cancellation requests.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Escorted handicapped passengers from terminal to aircraft.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Stock Clerk
Food Town
05.2018 - 11.2018
Education
Associate Of Business Administration - Graduate
American Intercontinental University
Houston, TX05.2021
Associate of Applied Science -
Lone Star College System
Montgomery, TXHigh School Diploma -
Caney Creek High School
Conroe, TX05.2018
Skills
- Supervison
- Cash Handling
- Cross Selling Products
- Banking regulations knowledge
- Performance improvements
- Coordinating schedules
- Strategic Workflow Planning
- Cleaning abilities
- Filing and data archiving
- Microsoft Excel
- Customer service
- Bilingual fluency in Spanish and English
- CBP/ FAA regulations
- Boarding gate procedures
- Employee training
- Data Entry
- Microsoft Office
- Check in procedures
- Aircraft Checks
- Jet Bridge Placement
- Stocking/ Rotation
- Wheelchair Assistance
- Hospitality
- Life insurance certification and Investment planning
Timeline
Life Insurance Agent
Primerica
02.2025 - Current
Retail Banker
Woodforest National Bank
05.2024 - Current
Passenger Service Supervisor
G2 Secure Staff
12.2021 - 02.2024
Passenger Service Agent
G2 Secure Staff
09.2020 - 12.2021
Passenger Service Supervisor
AccuFleet International
09.2019 - 03.2020
Operations Officer
AccuFleet International
04.2019 - 03.2020
Passenger Service Agent
AccuFleet International
11.2018 - 09.2019
Stock Clerk
Food Town
05.2018 - 11.2018
Associate Of Business Administration - Graduate
American Intercontinental University
Associate of Applied Science -
Lone Star College System
High School Diploma -
Caney Creek High School