Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Castro

Harlingen,TX

Summary

Proven in navigating complex routes and enhancing customer relationships, I leveraged critical thinking and CRM skills to exceed expectations at Self Employed Services and Chic-Fil-A. Expert in decision-making, I maintained a flawless safety record and significantly improved client satisfaction, demonstrating adaptability and a customer-focused approach in dynamic environments. I am now ready to put my skills into a career.

Overview

1
1
year of professional experience

Work History

Pilot Escort Driver

Self Employed Services
Harlingen, TX
09.2024 - Current
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Obtained signatures needed to complete and process paperwork.
  • Provided assistance with loading and unloading freight as needed.
  • Maintained accurate records of cargo and delivery times.
  • Utilized GPS navigation systems to locate destinations quickly and efficiently.
  • Maintained communication with dispatch personnel at all times while on route.

Team Member

Chic-Fil-A
Harlingen, Tx
11.2023 - 07.2024
  • Assisted customers with product selection and ordering process.
  • Maintained a clean and organized work area throughout shift.
  • Looked for ways to go above and beyond job requirements.
  • Identified needs of customers promptly and efficiently.
  • Answered phone calls regarding inquiries about products or services.
  • Resolved customer issues promptly in a professional manner.
  • Greeted customers upon entering the store with friendly demeanor.

Education

High School Diploma -

Harlingen High School
Harlingen Texas
05-2024

Skills

  • Decision making and problem solving
  • Documentation
  • Navigation
  • Critical thinking
  • Customer focus
  • Payment collection
  • Customer relationship management (CRM)
  • Time management
  • Basic math
  • Customer service
  • Valid Texas driver's license
  • Adaptable

Languages

English
Full Professional

Timeline

Pilot Escort Driver

Self Employed Services
09.2024 - Current

Team Member

Chic-Fil-A
11.2023 - 07.2024

High School Diploma -

Harlingen High School
Jonathan Castro