JONATHAN CASTRO
Miami
Summary
Highly motivated sales associate with extensive customer service and sales experience. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Funding Specialist
Whetstone Holdings
12.2023 - Current
- Initiate contact with customers using provided leads.
- Execute email marketing to maintain relationships and attract new clients.
- Cold-calling leads, following up, and continually seeking new opportunities to bring in business.
- Turning prospects into loyal clients by helping them secure the funding they need to grow.
- Understand each client's unique challenges and offer custom financial solutions like merchant cash advances or business loans to meet their needs.
Bilingual Call Center Customer Service/Sales Representative
AT&T
02.2021 - 12.2023
- Maintained accurate records of customer interactions in company database.
- Collaborated with team members to improve overall call center performance.
- Answered inbound calls from potential customers and provided information on products and services.
- Identified customer needs and recommended appropriate solutions to meet their requirements.
- Assisted customers with placing orders and ensured smooth transaction process.
- Delivered exceptional customer service by addressing concerns promptly and effectively.
Sales Representative
Petland
10.2019 - 02.2021
- Reviewing applications and filing paperwork, screening potential customers to find the right fit for their families
- Building value to the customers, overcome objections, run financing, and close deals in a fast-paced sales environment
- Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships
- Leading and cultivating a team that focuses on solution selling and providing world-class customer service, with the goal of achieving store sales goals.
- Reported on sales transactions and expenses accurately.
Education
Associate of Arts - Electrical Engineering
Miami Dade College
Miami, FL06-2026
High School Diploma - Business
John A. Ferguson Senior High School
Miami, FL06.2020
Skills
- Customer service oriented
- Multitasking
- Problem-solving abilities
- Customer Relationship Building
- Attention to detail
- Reliability
- Teamwork and collaboration
- Effective communication
Certification
- 4-40 Registered Customer Service Representative Insurance License (RCSR)
- Certified in Microsoft Word, Powerpoint, and Excel
LANGUAGE
English - Native
Spanish - Fluent
Timeline
Funding Specialist
Whetstone Holdings
12.2023 - Current
Bilingual Call Center Customer Service/Sales Representative
AT&T
02.2021 - 12.2023
Sales Representative
Petland
10.2019 - 02.2021
Associate of Arts - Electrical Engineering
Miami Dade College
High School Diploma - Business
John A. Ferguson Senior High School
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