Jonathan Cedeno
Roanoke
Summary
Results-driven operations leader with expertise in high-volume retail management and team development. Successfully managed over $2 million in business, driving significant sales growth and enhancing operational metrics. Experienced in corporate account management and proficient in CRM platforms such as Salesforce and Zendesk.
Overview
5
5
years of professional experience
Work History
Fashion Coach | Retail Operations Manager
Walmart
Roanoke
12.2024 - Current
- Lead a $2.0M+ YTD Fashion business, delivering +9.7% Year-over-year growth within a $44M+ high-volume retail operation.
- Oversee team leadership, staffing, merchandising, inventory, and operational execution across multiple fashion departments.
- Improved operational performance metrics, achieving 90%+ First Time Pick Percentage and strengthening fulfillment execution and customer experience outcomes.
- Promoted from Team Lead to Coach within Walmart leadership structure; coach and develop associates and frontline leaders to improve accountability and business performance
DIRECTOR OF CATERING
Chick-Fil-A
Bradenton
01.2024 - 10.2024
- Managed catering budgets and financials, including cost estimation, pricing strategy, and vendor negotiations, achieving a 32% increase in profitability while maintaining cost control.
- Coordinated all aspects of catering events, including scheduling, setup, and execution to ensure seamless collaboration among kitchen staff, servers, and vendors.
- Recruited, trained, and supervised catering staff to maintain high performance standards and consistently deliver exceptional service.
RETENTION ACCOUNT MANAGER
LGCY Power LLC
Lehi
01.2021 - 01.2024
- Proactively address client concerns and inquiries, ensuring a high level of customer satisfaction and loyalty.
- Collaborated cross-functionally with sales, marketing, and support teams to deliver seamless solutions that resolved issues and optimized client experiences.
- Maintained accurate, up-to-date client records using CRM tools to enable efficient communication and streamline account management.
Education
Leadership Training / Professional Development - Retail Operations Leadership & Management
Walmart Inc.
Bentonville, AR08-2025
Sophia Learning - Business Administration And Management Coursework
Sophia Learning
Online05-2026
Skills
- Sales Performance & KPI Management
- Team leadership
- CRM Platforms (Salesforce & Zendesk)
- Process Improvement & Problem Solving
- Business Operations
- Strategic planning
- Cross-functional collaboration
- Operational Performance Management
Timeline
Fashion Coach | Retail Operations Manager
Walmart
12.2024 - Current
DIRECTOR OF CATERING
Chick-Fil-A
01.2024 - 10.2024
RETENTION ACCOUNT MANAGER
LGCY Power LLC
01.2021 - 01.2024
Leadership Training / Professional Development - Retail Operations Leadership & Management
Walmart Inc.
Sophia Learning - Business Administration And Management Coursework
Sophia Learning